CallMiner Visualize enables organizations to visually explore conversation analytics data, create sharable presentations that demand attention and encourage action within and beyond the contact center. An upgrade component for CallMiner Analyze, Visualize leverages data to tell your story of customer interactions.
We saw opportunities right out of the gate. CallMiner helped us visualize the impact of COVID-19 on our call drivers, allowing us to make changes to our IVR system so that customers could leave a voicemail to cancel trips. While other companies had hold times during the initial outbreak from five to 10 hours, we were able to reduce hold times to about seven minutes. Much of this success was due to the insights gleaned from CallMiner.
Director of Operations, Gant Travel
