DMG 2012-2013 Speech Analytics Product and Market Report
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CallMiner is the leading cloud-based conversational analytics solution for improving agent performance across all contact channels (voice, social, email, chat), by automating Performance Management. Unlike complex speech analytics that require a sophisticated fulltime analyst, CallMiner Eureka pushes actionable insights directly to the people who need and can act on the data, from the VP who manages contact centers and/or BPOs, the Supervisor who manages a team of agents, and to Agents themselves. CallMiner has speech analytics software solutions tailored for improving sales effectiveness, driving positive customer experience, and for monitoring compliance.
CallMiner's speech and text analytics software solutions include