Congratulations to our LISTEN UK 2021 Award winners!
During the CallMiner LISTEN UK 2021 Virtual Series, we had the honor of announcing the LISTEN UK 2021 Award winners. Read more about the successes of ...
The Team at CallMiner
November 08, 2021
We recently wrapped our LISTEN 2021 annual customer conference – and while we were virtual for the second year in a row, it was no less successful or exciting. We had more than 1,000 registrants, 20 sessions and demos, and close to 50 speakers over two days. CallMiner executives and experts shared insights into our roadmap and products, and some of our amazing CallMiner customer and partners presented on how they’re driving value from the platform and best practices for how others can do the same.
For the event’s grand finale, we had the honor of announcing nine LISTEN 2021 Award winners. All of our customers and partners are incredible, but our 2021 winners stood out for going above and beyond in the past year with their use of CallMiner to drive results and business-wide improvement. This year, we had seven LISTEN 2021 Analyst Award winners, as well as Top Partner and Top Customer of the Year winners.
Without further ado…
LISTEN 2021 Analyst Award Winners
This award recognized the CallMiner campions that work tirelessly, day in and day out, to deliver value across their organizations. These individual awards winners were nominated by the CallMiner team, as well as their peers.
Top Partner of the Year: Sitel Group
Sitel Group was nominated as a valued, long-time partner of CallMiner. During and through the pandemic, Sitel Group focused on growing their global footprint, while utilizing the CallMiner platform to provide analysis and ROI across industries, verticals and use cases, including customer experience, Voice of the Employee, Voice of the Customer and sales, just to name a few.
Sitel Group is committed to collaborating, challenging, innovating and investing in our partnership together. Through regular touch bases and strategy sessions, we work together in a true partnership, focused on doing what’s best for their customers, as well as both Sitel Group’s and CallMiner’s corporate goals. For example, we’ve had continued innovation and collaboration between CallMiner’s product team and Cris Kuehl, Sitel Group’s Global Head of Analytics & Insights, to drive improvements to the current platform, while also advancing roadmap initiatives.
Top Customer of the Year: Lyft
Lyft was nominated for both its traditional and non-traditional uses of the CallMiner platform, both in the contact center and across the business. The team managing the implementation built out great content for long-term success, as well as did an incredible job socializing the nuances and benefits of conversation analytics and enabling stakeholders to leverage CallMiner for continuous improvement.
Lyft performance against the headwinds of a global pandemic has been inspiring – throughout it all, their team has stayed committed to creating “a community that puts people first. Where everyone is treated with equal respect and mutual kindness.”
Congratulations to all of our deserving LISTEN 2021 Award winners! We look forward to seeing everyone at LISTEN 2022.
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