CallMiner University offers customers several options to become proficient in speech analytics and CallMiner Eureka. We will partner with your team to help develop the best speech analytics training options for your organization.
We offer a range of contact analytics training options that cater to specific user personas whether they will be developing content, consuming data, or maintaining a healthy Eureka system. Power users can also attend a class to become certified speech analytics analysts.
Our collection of self-service speech analytics tutorials will help both new and existing users of Eureka become and stay sharp.
We understand that the learning curve for new technology may be an obstacle to achieving a successful program and return on your investment. That is why our experienced training team’s goal is to partner with you so that users become proficient and productive in your speech analytics program.
Product Training – CallMiner offers various levels of training to better prepare different roles in their usage of CallMiner products.
Self Service Tutorials – Self-service tutorials help as a follow on to training, educating on various features and functionality.
BIA Certification – CallMiner’s Business Intelligence Analyst Certification program, trains and certifies users on advanced aspects of customer conversational analytics.
User Group – CallMiner’s online user community and message boards for sharing ideas and getting support from your peers.
Customer Advisory Board – An annual event designed to allow CallMiner’s customers meet and share best practices with one another, and inform CallMiner on priorities for the product roadmap.