- "Customer service and support is one of the most critical competitive differentiators for companies in the communications and high tech industries.”
Accenture, 2008
services & support
The CallMiner team brings extensive product knowledge and years of hands-on best-practice expertise to each customer engagement. Put our combined business operations, project management, and configuration and integration prowess to work in your organization, providing you with sound business strategy, and an effective well executed implementation that produces results and acceptance.
Customer Service Contact Information: (239) 689-6463, option 3, or email to support@callminer.com
Support
CallMiner customers tell us that support and administration expertise is critical for promoting user adoption and maintaining a successful speech analytics application. CallMiner's Support is dedicated to helping customers succeed on all fronts and get the most value out of speech analytics.
To meet the business needs of all companies, we offer telephone support Monday through Friday,
9:00 am to 6:00 p.m. Eastern Time. For assistance, please contact our headquarters at
(239) 689-6463, option 3 or email us at support@callminer.com.
Services
CallMiner offers high-quality service programs that are tailored to customers' specific requirements. We offer a full array of professional services and systems integration options. Our professional services team will help you:
CallMiner customers tell us that support and administration expertise is critical for promoting user adoption and maintaining a successful speech analytics application. CallMiner's Support is dedicated to helping customers succeed on all fronts and get the most value out of speech analytics.
To meet the business needs of all companies, we offer telephone support Monday through Friday,
9:00 am to 6:00 p.m. Eastern Time. For assistance, please contact our headquarters at
(239) 689-6463, option 3 or email us at support@callminer.com.
Services
CallMiner offers high-quality service programs that are tailored to customers' specific requirements. We offer a full array of professional services and systems integration options. Our professional services team will help you:
- Implement speech analytics solutions on-time and on budget
- Recognize value day one after your installation
- Reduce risk and avoid common pitfalls
- Enhance productivity through best practices
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Audio Quality Analysis
CallMiner Analysts will provide audio quality analysis on a sample set of calls from your recording system. Following the analysis, we will provide you with recommendations to achieve optimal audio quality for speech analytics purposes. You will be provided with an audio quality report upon completion of the analysis.
- Training
Training sessions are designed for users, analysts and IT administrative staff. Upon completion, personnel are able to understand the features of the product and use of the solution. Our initial training ensures value from day one. Advanced training is also available.
- Business Intelligence Consulting
CallMiner's team of Business Intelligence Consultants can assist you in a variety of ways.
A consultant can provide a concentrated session to jumpstart your team of three or four key contact center managers on how to best leverage the installed capabilities. CallMiner's Business Intelligence Consultants shadow each of your managers (or their QA staff) in their standard operational use of scorecards and subsequent review sessions with select agents. They highlight recommendations on how to leverage the reports and search capabilities as delivered in the CallMiner Eureka software deployment to maximize their effectiveness throughout your organization.
Contact us today to find out how our professional services team can help you
realize the best possible return on your speech analytics investment.