A workshop is a fixed speech analytics consulting engagement, typically used by two kinds of
organizations — those that want to take a real test drive before they purchase Eureka Enterprise and those organizations that have a specific problem they are looking to solve with a specific set of calls. The workshop allows you to see and benefit from the results and power of Eureka without the full commitment of a software license or long term contract, or the need to staff and learn a new technology. Let our team of speech analytics experts show you what Eureka can do.

How does it work?
The CallMiner team will leverage the power of Eureka and our best practices to analyze
a fixed set of your recorded calls. Typically, organizations hire us to do a workshop

• As a general quick start or introduction into speech analytics leveraging your call data
• For a specific business initiative or problem such as
• Operational efficiencies (reduce average handle time or call volume including
  IVR analysis)
• Marketing effectiveness (analysis of effectiveness of a specific marketing campaign)
• Survey response (automatic categorization and analysis of recorded survey response)

On completion of the workshop your data and the results will be presented within the Eureka applications. You will receive a comprehensive report outlining the findings of our analysis and recommendations.