Removes sensitive compliance data from recorded call content

Redactor provides the Eureka redaction capability as a stand alone offering that can be applied to any current or archival recordings.  Redaction allows you to eliminate any sensitive information from in-stream or stored call data based on your company’s privacy and confidentiality policies.

With Redactor,

• Replace sensitive content with generics that are within your policies and standards.
• Maintain PCI certification and reduce privacy risk by removing sensitive data from recordings.
• Redact targeted content recorded from call connection through the IVR, hold, transfer, conversation and post-close survey.
• Certify redaction from recording archives.