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Practical Tools for Business Improvement
Even if another Call Center analytics solution could give you all the information you get from CallMiner - and none truly can - it would still be of little value without the tools to make it usable and practical. CallMiner Eureka! offers a complete suite of applications to put customer intelligence to work on business improvement.
Eureka! Discover monitors call audio to discover potential problems. It provides a composite view of key business indexes - Customer Satisfaction, Agent Quality, Sales Performance, and Marketing Effectiveness - based on relevant call indicators. From the composite view, you can drill down to deeper information by using Eureka! Search and Eureka! Analyze capabilities.
Eureka! Analyze identifies key variables and problem areas to target for corrective action. It provides easy-to-use drag-and-drop functionality, and easy-to-understand graphical displays of data characteristics such as data correlation, comparison, and trending.
Eureka! Search enables data searches to validate and fine-tune findings from initial analysis of call data by drilling down to specific, relevant sections of actual calls. Its sophisticated search-and-retrieval interface can be used to perform both ad hoc and saved searches.
Eureka! Report measures and reports on the success of corrective actions. It provides a mechanism for generating, scheduling, and delivering custom reports that are specifically relevant to the user. Reports can be delivered in .pdf file form or sent to locations on the network in html or text format.