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"Eureka! - I have found it!"
Archimedes
products
Eureka!® is more than just an AH HA moment for CallMiner. It is the name of our entire suite of
software products and solutions designed to help organizations understand the fundamentals of
their business by automating the effort to listen to customer conversations. All of them.
CallMiner offers products for Contact Centers of all sizes and solutions tailored to meet specific
business objectives. Understanding the intelligence trapped inside your customer conversations leads
to opportunities for cost reduction and efficiencies, increased sales and revenue as well as increased
customer satisfaction and retention.
Speech analytics is the science of understanding customer conversations.
To achieve this effectively, Eureka products and solutions recognize 100%
of the call content – language and acoustics – providing comprehensive
call search, automated call categorization, and discovery of hot topics,
trends and issues.
- Categorization - Automatically determine call disposition, identifying the reasons for the call,
products or competitors mentioned, participant behaviors, procedural compliance and
outcomes of every call.
- Search - Conduct simple or complex word and phrase searches, identify calls and returns
a text and audio snippet exactly where the search terms are found.
- Categorization - Uncover trends and events, without a predisposed notion of what to look for, based on call scoring and automated topic identification. of every call.