CallMiner Eureka is the next generation in customer contact analytics that enables organizations to leverage the voice of the customer as a business asset.  Eureka sets new industry standards for accuracy, hands-free automation, scalability and ease of use, making it possible for enterprises and organzations to automatically analyze 100% of customer conversations across multiple channels —including phone calls, chat, social media, email, survey responses, text messaging and more— and quickly extract, measure, and present valuable insights to drive business decisions and to change the behaviors that create a strong and positive customer experience, increase revenue and reduce costs.