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• "We have really built service confidence with our partners."
  
  Business Improvements Manager, Selling Services BPO
  
  

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• Jan. 31, 2012
• ResponseTek and CallMiner form alliance to provide integrated speech analytics and customer experience management solution
  Contact centers can obtain a 360-degree view of customer experience by combining speech analytics with customer experience insights and action management tools

• Dec. 06, 2011
• Industry Veteran Bob Sullebarger joins CallMiner as Chief Marketing Officer
  Sullebarger has had multiple successes in the data analytics and telecom market spaces

• Nov. 21, 2011
• Saveology Benefits Immediately from Using CallMiner Speech Analytics
  Cost effectively Drives Improved Quality Program while Increasing Top-Line Revenue using CallMiner Eureka

• Oct. 12, 2011
• CallMiner Launches Eureka 8 with a Fully Automated Quality Solution
  Eureka 8.0 transforms traditional Quality Monitoring Systems with 100% coverage, objective and immediate assessment and results complemented with easily configurable dashboards and scorecards

• June 15, 2011
• FDCPA: CAN YOU AFFORD TO BE NON-COMPLIANT?
  CallMiner Eureka Speech Analytics helps organizations significantly mitigate risk by identifying risky language and identifying collectors who deviate from internal compliance procedures

• June 14, 2011
• CallMiner's CEO to Keynote at Contact Center Week
  Leahy will Illustrate How Eureka Unified Analytics Enables Direct Access to
  100% Voice of the Customer (VOC), while Halloran, a Pershing Quality Executive,
  will address the use of Eureka Speech Analytics to Automate Quality Scoring

• May 02, 2011
• Acme Packet and CallMiner Announce Partnership
  to Enable Speech Analytics in the Cloud
  CallMiner enables service providers to deliver an elegant and easy-to-use customer intelligence solution for the enterprise 

• Apr. 28, 2011
• CallMiner Announces In-Network Delivery of Speech Analytics
  Delivery “in the Telco Cloud” Revolutionizes an Organization’s Ability to
  Instantly Extract Customer Intelligence with an Elegant and Easy-to-Use Solution
  Pointed to an Enterprises’ Toll-Free Customer Contact Number 

• Apr. 21, 2011
• CallMiner Partners with Enkata
  Partnership Targets Service Operations with All-Inclusive and Innovative Performance Management and Speech Analytics Solutions

• Mar. 24, 2011
• CallMiner Partners with Kelly Allan Associates
  Leading Change Management and Program Management Firm Completes Certification as Business Intelligence Analysts for CallMiner Eureka Speech Analytics

• Mar. 11, 2011
• Sentry Credit Implements CallMiner Speech Analytics
  Leading Collections Agency Now Dramatically Improving their Conversion Rates
  and Mitigating Risk While Improving Overall Collector Efficacy

• Jan. 18, 2011
• CallMiner Appoints Bob Orlando as Chief Financial Officer
  Finance Veteran with more than 25 years of operationally-focused, hands-on expertise in building and managing companies to profitability joins Speech Analytics Leader

• Sep. 30, 2010
• CallMiner Receives $3 Million Investment from The Florida Growth Fund
  Hamilton Lane Advisors Select Speech Analytics Software Firm for Investment based on its Product Superiority, Market Leadership, Future Vision and Management Expertise

• Sep. 01, 2010
• CallMiner Raises $4 Million in Venture Capital from Top Venture Funds – Sigma Partners, Intersouth Partners and Inflexion Partners
  Speech Analytics Industry Leader to Use Funds to Fuel its Hyper Growth and Expansion Activities

• Aug. 25, 2010
• CallMiner Receives PCI Certification and Introduces Data Redaction Functionality
  CallMiner Eureka Helps Organizations Secure Customer and Agent Interactions with New Enhanced Security for Transcription and Audio Playback

• June 3, 2010
• Webinar and Keynote Speech Will Address How British Gas and Microsoft are Respectively Using CallMiner Eureka Speech Analytics
  “Sustaining Behavioural Change Using Speech Analytics in British Gas Contact Centres” June 10 Webinar and “Customer Listening Posts: Microsoft and Speech Analytics” June 16 at Call Center Week in Las Vegas

• June 2, 2010
• CallMiner Completes Second Annual Customer Advisory Board Meeting with A Compelling Futures Analytics Platform
  British Gas, CBE Group, Comcast, Daimler Financial, Microsoft, NorthShore, Suddenlink Communications and other Enterprise Customers Converge to Share Best Practices and Guide CallMiner’s Road Map and Product Offerings

• May 18, 2010
• CallMiner and Leap Analytix Announce New Managed Speech Analytics Services Offering
  New Offering Integrates Business Intelligence from the Voice of the Customer Providing Enterprise Rich Insights Across Multiple Data Points

• Apr. 20, 2010
• CBE Group Announces Integration of CallMiner Speech Analytics into its Collection Quality and Compliance Assurance Processes
  Move bolsters CBE’s commitment to intensify its focus on consumer advocacy while simultaneously increasing collections efficacy for its many clients

• Feb. 03, 2010
• CallMiner Eureka!® Awarded Product of the Year Award for Speech Analytics
  Receives 2009 Product of the Year Award Presented by TMC’s Customer Interaction Solutions® Magazine

• Jan. 19, 2010
• CallMiner Promotes Kristen Mikovich to Chief Operating Officer
  Newly Created Post Signals Mikovich’s Significant Contributions and CallMiner’s Rapid Growth