news & events
Speech analytics is an exciting industry that has many applications to different industries
as well as enterprise initiatives. As a result, CallMiner is in the news alot: we issue press releases, journalists write features about speech analytics technology and its benefits and we attend many industry events. If you need additional information for a news article or feature, or if you would like for a CallMiner executive to speak at your event, please do not hesitate to call (239) 689-6463, ext. 177, or email to marketing@callminer.com.

Industry Veteran Bob Sullebarger joins CallMiner as Chief Marketing OfficerSullebarger has had multiple successes in the data analytics and telecom market spaces

London, Boston and Fort Myers - December 6, 2011 — CallMiner, the leader in Voice of the Customer and speech analytics, announced today the addition of Bob Sullebarger to the management team as Chief Marketing Officer based in the company’s Waltham, Massachusetts office.  

CallMiner's President and CEO Terry Leahy said, “Bob has a unique blend of industry experience from deep data analytics to telecom and networking.  As CallMiner accelerates our delivery options to include cloud-based Voice of the Customer Analytics, his industry knowledge and Product Management through Corporate Marketing competencies make him an ideal addition to our team.  CallMiner continues to be the most innovative player in this space.  Using Eureka, our customers capture the true VOC across all channels within one unified interface, and adopt our software more flexibly than any other vendor in the market.  We expect Bob to boost our velocity even further.”

Bob Sullebarger said, “CallMiner’s Eureka product line is easy-to-use, plug and play in any environment and massively scalable to telco level.  It’s the only VOC Analytics product which can be delivered cost effectively and flexibly whether from the telco cloud, hosted in a traditional data center or on-premise.   Quite simply no other vendor can deliver on this claim.  I am excited to join the company at this pivotal time, and look forward to contributing to build our market leadership.”

Sullebarger was most recently the VP Marketing and Product Management at Vericept, an enterprise data analytics provider, where he helped lead the organization through a growth phase and repositioning, culminating in Vericept’s acquisition by Trustwave. Previously Bob led marketing and product management teams at a number of companies in the Telecoms and Networking space including Ciena, Spring Tide Networks and Cascade Communications.

About CallMiner
CallMiner is the market leading cloud-based solution for improving agent performance through Voice of the Customer analytics across all channels. Eureka automates the overwhelming process of monitoring information from 100% of interactions – calls/audio, chat, email, surveys and social – to uncover consistent and reliable information about agent performance. Real time business intelligence can be leveraged by enterprises to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvements. For more information, please contact CallMiner at (239) 689-6463, ext. 2, or visit www.callminer.com.

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