CallMiner Receives Speech Technology Excellence Award
from Customer Interaction Solutions Magazine CallMiner Eureka! Recognized for its Superior Applications FORT MYERS, Fla. – October 21, 2008 – CallMiner Inc., the industry leader in advanced speech analytics, announced today that CallMiner Eureka!® has been awarded the Customer Interaction Solutions 2008 Speech Technology Excellence Award by Technology Marketing Corporation (TMC)

"The CallMiner Eureka!® and Co-nexus CXM solutions will provide small-to-mid-sized contact centers the same powerful customer insights and business intelligence that larger enterprises enjoy," said Cliff LaCoursiere, CallMiner’s senior vice president of business development and co-founder. "With speech analytics, companies will be able to uncover critical information about their customers and with CXM, they will be able to marry that data with a robust solution to help improve the overall customer experience."

"We are honored to win this prestigious award from Customer Interaction Solutions, as it demonstrates that we are delivering the most sophisticated and comprehensive speech analytics solution in the market today," said Jeff Gallino, CallMiner chairman, co-founder and CTO. "CallMiner’s speech analytics solution, Eureka! 6.0, is easy to use and easy to implement and enterprises realize immediate business value; immediate value that is absolutely required in today’s challenging economic environment."

"CallMiner has proven its superior capabilities and has ultimately improved the bottom line for its customers,"” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions.” CallMiner has demonstrated to the editors of Customer Interaction Solutions that Eureka is innovative and a leader in the speech technology industry.”

Gallino said, "Customer Interaction Solutions’ recognition validates our hard work and underscores the importance of using speech analytics to understand customer/agent interactions so companies can enhance their customers’ experience and positively impact operational effectiveness."

Customer Interaction Solutions has been covering call center technology for more than two decades and has seen the progression of primitive predictive dialers and recording systems, full CTI integration and IP-PBXs with remote VoIP call center agents. The 2008 Speech Technology Excellence Awards recognizes companies who have made significant contributions to improving speech applications for their clients.

About CallMiner
CallMiner is the industry leader in advanced speech analytics. CallMiner Eureka is the only speech analytics solution that automatically and accurately mines 100% of recorded conversations to discover the real ‘voice of customers’ without listening to every call. CallMiner customers are empowered with real time and actionable business intelligence enabling their organizations to significantly improve customer service, enhance agent quality, increase sales and impact marketing effectiveness. For more information, please contact CallMiner at (239) 689-6463 or visit www.callminer.com.

About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.

About TMC
Technology Marketing Corporation (TMC) is an integrated global media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. According to Quantcast*, TMCnet reaches nearly one million U.S. unique visitors each month. TMCnet serves as many as three million unique visitors globally each month according to Webtrends. In addition, TMC produces INTERNET TELPHONY Conference & EXPO, Call Center 2.0 Conference and Communications Developer Conference. (*Quantcast is an independent Web site that monitors U.S. Web traffic). For more information about TMC, visit www.tmcnet.com