LONDON – September 21, 2009 – CallMiner Inc., the industry leader in enterprise speech analytics, and CyberTech International, the leader in the voice logging and communications recording industry, today announced the companies had expanded their business reseller partnership to include speech analytics opportunities in the United Kingdom.

Paul Manyweathers, CyberTech International’s Managing Director in the United Kingdom said, "We’re pleased to announce our partnership in the U.K. with CallMiner, one of the world’s leading speech analytics companies. Many voice recording companies have struggled to develop sophisticated solutions internally, however, we have taken the open platform view where we will utilise existing and well-proven technologies such as CallMiner, to provide meaningful efficiency benefits to deliver more than just a smoke and mirrors show."

CallMiner’s Vice President International Adam Walton said, "Knowing immediately what is happening in recorded customer conversations is crucial in today’s business environment. CyberTech’s open platform is best-of-breed for call recording and, when integrated with CallMiner’s speech analytics solution, provides customers with market-leading insight into customer experience and operational efficiency."

"Customers are thirsty for solutions that deliver meaningful business value," said John Hamilton, vice president of channel development for CallMiner. "Our partnership allows Cybertech to offer a fully integrated speech analytics solution with their recording and quality application suite. Our combined technologies are very complementary and best in class."

CyberTech invites you to visit them at stand #D23 during Call Centre Expo to discover how speech analytics can benefit your organisation.  Call Centre Expo is being held in Birmingham, 22-23 of September, 2009.

About CyberTech
CyberTech International is a leading supplier of voice logging and communications recording solutions with global operations and offices throughout Europe, Asia, Middle East and the Americas. It is among the fastest growing data communications providers and a recognized innovator of voice recording and monitoring applications that drive efficiencies in the capture, storage, retrieval and playback of voice, radio and data communications. CyberTech offers a worldwide suite of innovative recording technologies that enable organizations to achieve the highest levels of performance, quality assurance and liability protection while supporting existing business processes. With solutions deployed widely throughout organizations in the public safety, financial services and call center markets, CyberTech uniquely adds value through the use of commercial-off-the-shelf (COTS) products and applications that are scalable, turnkey, and easy to implement over a virtually unlimited number of channels. An unsurpassed commitment to customer satisfaction additionally assures maximized technology investments and quality of customer contacts without proprietary hardware, complex integrations or expensive software upgrades.  For more information, visit www.cybertech-int.com.

About CallMiner
CallMiner is the leader in enterprise speech analytics. CallMiner Eureka!® enables organisations to hear and act on the true voice of their customers as captured in contact centre conversations. Eureka speech analytics automates the overwhelming process of extracting information from customer calls uncovering consistent and reliable information about customer demands, market trends, how well agents are meeting their service needs and more. This timely business intelligence can be leveraged by enterprises to improve customer service and sales, reduce the cost of service delivery, and identify areas for process improvements. CallMiner's customers realise improved customer retention, higher first call resolution, greater agent and supervisor productivity and lower quality assurance costs. For more information on speech analytics, please contact CallMiner at +44 (0) 845 202 6463 or visit www.callminer.co.uk.

CallMiner® and CallMiner Eureka!® are registered trademarks of CallMiner, Inc.