news & events
Speech analytics is an exciting industry that has many applications to different industries
as well as enterprise initiatives. As a result, CallMiner is in the news alot: we issue press releases, journalists write features about speech analytics technology and its benefits and we attend many industry events. If you need additional information for a news article or feature, or if you would like for a CallMiner executive to speak at your event, please do not hesitate to call (239) 689-6463, ext. 177, or email to marketing@callminer.com.
CallMiner Showcased at Upcoming Key Industry Events Latest Eureka capabilities and value of speech analytics demonstrated at Call Centre Expo 2008 and Call Center 2.0

Fort Myers, Fla. – September 17, 2008 – CallMiner, the leader in advanced speech analytics, today announced that Michelle Craft, CallMiner’s Vice President of Marketing, will be speaking at Call Center 2.0 being held September 16-18, 2008, at the Los Angeles Convention Center.

Attendees of "Leveraging Speech Analytics for Customer Satisfaction" on September 18, 2008, at 1:00 to 1:45 p.m., can expect to learn how Speech analytics has become an important tool in uncovering valuable business intelligence on customer issues before they become significant problems and potential causes of revenue loss. Call Center 2.0 is the Leading Technology Event for Call Center and CRM Decision Makers and will be collocated with TMCnet’s INTERNET TELEPHONY Conference & EXPO West.

In addition, CallMiner will join Aspect Software at the Call Centre Expo 2008, Europe’s No. 1 exhibition for customer contact solutions, to give its first international public viewing of Eureka! 6.0. The event will be held at Birmingham NEC,
Hall 9, in the United Kingdom on September 16-17, 2008. Please visit CallMiner and Aspect at stand F5 for a demo and more information on the benefits of advanced speech analytics solutions and Aspect’s software solutions.

For more information on Call Center 2.0, please visit http://www.tmcnet.com/voip/conference/call-center/. For more information on Call Centre Expo 2008, please visit callcentre-expo.co.uk.

About CallMiner
CallMiner is the industry leader in advanced speech analytics. CallMiner Eureka is the only speech analytics solution that automatically and accurately mines 100% of recorded conversations to discover the real ‘voice of customers’ without listening to every call. CallMiner customers are empowered with real time and actionable business intelligence enabling their organizations to significantly improve customer service, enhance agent quality, increase sales and impact marketing effectiveness. For more information, please contact CallMiner at (239) 689-6463 or visit www.callminer.com.