news & events
Speech analytics is an exciting industry that has many applications to different industries
as well as enterprise initiatives. As a result, CallMiner is in the news alot: we issue press releases, journalists write features about speech analytics technology and its benefits and we attend many industry events. If you need additional information for a news article or feature, or if you would like for a CallMiner executive to speak at your event, please do not hesitate to call (239) 689-6463, ext. 177, or email to marketing@callminer.com.
Entering Accelerating Growth Phase, CallMiner Promotes Kristen Mikovich
to SVP Operations and Global Professional Services

Fort Myers, Fla. – September 16, 2008 – CallMiner, the leader in advanced speech analytics, today announced it had promoted Kristen Mikovich to Senior Vice President Operations and Global Professional Services. Mikovich had previously been the Vice President of Program Management Office for CallMiner. The promotion is effective immediately.

"Kristen brings velocity to change, a valuable commodity CallMiner plans to leverage in our accelerated growth phase," said Terry Leahy, president and chief executive officer for CallMiner, Inc. "Today the debate in speech analytics is about the ability to scale and service 'the enterprise.' So I am very pleased to be making this announcement on the eve of adding the largest contact center in North America as a speech analytics customer."

"I am incredibly excited about CallMiner's explosive growth and the opportunities to help enterprise companies better understand their customers," said Kristen Mikovich, Senior Vice President Operations and Global Professional Services. "With CallMiner Eureka!® 6.0, we've worked hard to make speech analytics easy to use and easy to implement so enterprises can realize immediate business value."

Mikovich is an accomplished operations integration executive with more than 15 years of experience successfully leading project management and product development teams. Prior to joining CallMiner, Mikovich served in a number of senior management positions including VP, Global Product Development at MIVA (NASDAQ: MIVA), a leading online advertising company; Chief Operating Officer at MediaBrains, a provider of Internet-based solutions for publishers; and AVP Strategic Planning at Humana (NYSE: HUM). Mikovich holds a Bachelor of Business Administration from Marian College.

About CallMiner
CallMiner is the industry leader in advanced speech analytics. CallMiner Eureka is the only speech analytics solution that automatically and accurately mines 100% of recorded conversations to discover the real ‘voice of customers’ without listening to every call. CallMiner customers are empowered with real time and actionable business intelligence enabling their organizations to significantly improve customer service, enhance agent quality, increase sales and impact marketing effectiveness. For more information, please contact CallMiner at (239) 689-6463 or visit www.callminer.com.