FORT MYERS, Fla. – August 25, 2010 – CallMiner Inc., the industry leader in enterprise speech analytics announced today it had received its Payment Card Industry Data Security Standard (PCI DSS) certification. T3i, a leading provider of Compliance and Security Solutions and a payment card industry compliance management Qualified Security Assessor, performed the validation.

PCI Certification
PCI DSS is the payment card industry security requirement for entities that store, process or transmit cardholder data, and has been endorsed by all the major card brands – Visa Inc., MasterCard Worldwide, Discover Network, American Express and Japan Credit Bureau (JCB). For certification, CallMiner had to demonstrate compliance by thoroughly reviewing its physical access controls, IT environment and information security policies and procedures. Additionally, CallMiner passed an internal penetration test, which ensures adequate controls are in place for any person with access to the internal corporate LAN/WAN environment.

T3i’s Chief Executive Officer Jerry Wyble said, “The fact that CallMiner was extremely well organized, had a secure data infrastructure and environment already in place made CallMiner’s PCI certification process one of the smoothest T3i has ever conducted helping T3i to complete the assessment and Report on Certificate ahead of schedule.”

Kristen Mikovich, CallMiner’s Chief Operating Officer and head of the company’s global professional services organization said. “Obtaining the PCI DSS Certification is extremely important for many ofour customers. Ensuring that their audio is secure is an integral component of CallMiner’s customer-centric DNA. The speed at which we were able to accomplish certification is a testament to how seriously we have always handled and treated sensitive data.”

“We appreciate T3i's expertise and efficiency in assisting CallMiner meet compliance with the PCI DSS standard,” Mikovich said.

CallMiner's facilities, operations and policies concerning processing and storage of customer audio are fully PCI compliant. Compliance safeguards include: Encrypted and Fully Protected Storage of Cardholder Data; All Transmissions of Data are Secure; Strict Access Control Measures Restricting Access to Data; Regular Monitoring and Testing of Networks; and Comprehensive Information Security Policies.

CallMiner Eureka’s New Data Redaction Functionality
To enhance the security of customer interactions relating to credit card transactions, CallMiner is introducing Data Redaction, a new speech analytics functionality that categorizes sensitive data with a fortified algorithm enabling full redaction of transcribed calls and audio playback. The new functionality includes the following components: PCI Compliance, PII Protection, Transactional Data Protection; and Account Balance Redaction.

When Eureka Data Redaction is implemented, agents and supervisors who regularly access calls for quality assurance purposes will be unable to access any sensitive data. “Security is the ‘sine qua non’ prerequisite for our many enterprise customers, and we expect all of our global customers – retailers, financial institutions and other organizations – that rely heavily on credit card transactions will want to employ this new functionality immediately,” said Mikovich.

CallMiner Eureka 7 Demo and PCI Redaction Webinar
Register for a one-hour webinar on September 15, 2010 at 1:00 p.m. ET. Learn why CallMiner Eureka 7 Speech Analytics has been heralded as transformational with its easy-to-use dashboards, new search interface, push-button Root Cause Analysis and automatic discovery among more than 100 new features. CallMiner's new data redaction functionality will also be showcased during the one-hour webinar.

About T3i (www.t3i.com)
T3i, a Georgia-based company, is a leading Compliance and Security Solutions provider with over 60 years of combined experience in the information security field including regulatory compliance (PCI-DSS, PA-DSS, HIPAA, SOX, ISO, etc), information security best practices, Security Infrastructure Design and Implementation Service and Security Awareness Training.

About CallMiner
CallMiner is the leader in enterprise speech analytics. CallMiner Eureka!® enables organizations to hear and act on the true voice of their customers as captured in contact center conversations. Eureka speech analytics automates the overwhelming process of extracting information from customer calls uncovering consistent and reliable information about customer demands, market trends, how well agents are meeting their service needs and more. This timely business intelligence can be leveraged by enterprises to improve customer service and sales, reduce the cost of service delivery, and identify areas for process improvements. CallMiner's customers realize improved customer retention, higher first call resolution, greater agent and supervisor productivity and lower quality assurance costs. For more information on speech analytics, please contact CallMiner at (239) 689-6463 or visit www.callminer.com.

CallMiner®, CallMiner Eureka!® and TopicMiner® are registered trademarks of CallMiner, Inc.