Fort Myers, FL, (July 18, 2007)— CallMiner announced today that Technology Marketing Corporation (TMC) has named CallMiner as a recipient of its Customer Interaction Solutions 2007 Speech Technology Excellence Award for CallMiner Eureka!. Customer Interaction Solutions magazine has been the leading publication in CRM, call centers and teleservices since 1982™.

CallMiner’s speech analytics solution is the only application that automatically analyzes and reports on the content, context, purpose and result of every recorded conversation handled by contact center agents. It accurately mines and analyzes every word of every call, as well as captures acoustic data (tempo, silence and stress), meta-data and customer information to provide a complete picture of all calls and their outcomes. CallMiner Eureka! uncovers why customers call and how agents respond enabling organizations to improve performance in customer satisfaction, sales and marketing effectiveness.

"It’s an honor to be selected by TMC for the Technology Excellence Award," said Cliff LaCoursiere, CallMiner’s co-founder and senior vice president of business development. "We’re extremely proud of CallMiner Eureka!, the next generation of speech analytics applications, and are committed to continue producing leading innovative software solutions that our customers require."

Covering call center technology for over two decades, Customer Interaction Solutions has seen the progression from primitive predictive dialers and recording systems, to full CTI integration, to IP-PBXs with remote VoIP call center agents. The 2007 Speech Technology Excellence Awards distinguish companies who have made significant contributions to improving speech applications for their clients.

"CallMiner has demonstrated to the editors of Customer Interaction Solutions that its product is both innovative and a leader in the speech technology industry. CallMiner Eureka! has proven its superior capabilities and has ultimately improved the bottom line for its customers," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions.

The Speech Technology Excellence Award will be published in the August 2007 issue of Customer Interaction Solutions magazine.

About CallMiner
CallMiner is the industry leader in advanced speech analytics. CallMiner Eureka is the only speech analytics solution that automatically and accurately mines 100% of recorded conversations to discover the real ‘voice of customers’ without listening to every call. CallMiner customers are empowered with real time and actionable business intelligence enabling their organizations to significantly improve customer service, enhance agent quality, increase sales and impact marketing effectiveness. For more information, please contact CallMiner at (239) 689-6463 or visit www.callminer.com.

About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.
About TMC
Technology Marketing Corporation (TMC) is an integrated global media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. According to Quantcast*, TMCnet reaches nearly one million U.S. unique visitors each month. TMCnet serves as many as three million unique visitors globally each month according to Webtrends. In addition, TMC produces INTERNET TELPHONY Conference & EXPO, Call Center 2.0 Conference and Communications Developer Conference. (*Quantcast is an independent Web site that monitors U.S. Web traffic). For more information about TMC, visit www.tmcnet.com