news & events
Speech analytics is an exciting industry that has many applications to different industries
as well as enterprise initiatives. As a result, CallMiner is in the news alot: we issue press releases, journalists write features about speech analytics technology and its benefits and we attend many industry events. If you need additional information for a news article or feature, or if you would like for a CallMiner executive to speak at your event, please do not hesitate to call (239) 689-6463, ext. 177, or email to marketing@callminer.com.
CallMiner and Evanston Northwestern Healthcare Discuss
the Future of Call Centers at Call Center Week 2008

Fort Myers, Fla. – June 19, 2008 – CallMiner, the leader in advanced speech analytics, today announced that Jeff Gallino, CTO and co-founder for CallMiner, and Fran Horner, Senior Director Patient Access for Evanston Northwestern Healthcare, will be giving a joint presentation at Call Center Week 2008.

Attendees of their session, "The Future of Call Centers," can expect to learn about the current state and market of call centers, trends and hot topics in call center technology, current uses of advanced speech analytics and what call centers can expect in the future. The session is scheduled for Tuesday, June 24th at 1:15pm in the advanced track for practitioners at the very front of the innovation curve.

Please visit CallMiner at booth #15 for a demo and more information on the benefits of advanced speech analytics solutions.

Call Center Week, held at the Flamingo Hotel in Las Vegas, NV on June 22-26, 2008, focuses on leveraging the customer experience as a key business driver making call centers an extremely valuable investment. For more event information, please visit http://www.site-members.com/callcenterweek/index.php.

About CallMiner
CallMiner is the industry leader in advanced speech analytics. CallMiner Eureka is the only speech analytics solution that automatically and accurately mines 100% of recorded conversations to discover the real ‘voice of customers’ without listening to every call. CallMiner customers are empowered with real time and actionable business intelligence enabling their organizations to significantly improve customer service, enhance agent quality, increase sales and impact marketing effectiveness. For more information, please contact CallMiner at (239) 689-6463 or visit www.callminer.com.