news & events
Speech analytics is an exciting industry that has many applications to different industries
as well as enterprise initiatives. As a result, CallMiner is in the news alot: we issue press releases, journalists write features about speech analytics technology and its benefits and we attend many industry events. If you need additional information for a news article or feature, or if you would like for a CallMiner executive to speak at your event, please do not hesitate to call (239) 689-6463, ext. 177, or email to marketing@callminer.com.

FDCPA: CAN YOU AFFORD TO BE NON-COMPLIANT?CallMiner Eureka Speech Analytics helps organizations significantly mitigate risk by identifying risky language and identifying collectors who deviate from internal compliance procedures

Boston – June 15, 2011 . — CallMiner Inc., the industry leader in speech analytics announced today that it is holding a Collections Webinar on Thursday, June 16, 2011, at 1:00 p.m. ET.

Headlines in the collections industry continue to be negative and intense scrutiny by the Feds, State Attorneys General, local BBB's all have placed collections executives on official notice with respect to non-compliance and unacceptable collections behaviors.  Sunday’s New York Times reported on a collections executive in Minnesota that bought a $230,000 German shepherd to protect himself after receiving personal threats.  Importantly, debt collectors can no longer claim ignorance of the law as an excuse for violating the Fair Debt Collections Practices Act (FDCPA) while attempting to collect a debt.

“With CallMiner Eureka’s Mini-Miranda Collections solution, organizations won’t have to purchase costly protection in the form of attack dogs to enjoy the security of mitigating future risk from collectors that unfortunately deviate from internal compliance procedures,” said CallMiner’s Executive Vice President of Global Sales Adam Walton.  “Don’t get me wrong.  I very much like dogs, but when an automated listening technology can provide a company protection against rogue collectors/agents while simultaneously improving collections efficacy, I’d say that strategy is significantly more sustainable.”

Register for this exclusive webinar at https://www1.gotomeeting.com/register/428003105 or contact CallMiner at (239) 689-6463, ext. 2.

Learn how one of CallMiner’s most successful collections firms in the Pacific Northwest has reduced lawsuits by some 30%, while lawsuits overall have increased by the same margin.


About CallMiner
CallMiner is the leader in speech analytics. CallMiner Eureka enables organizations to hear and act on the true voice of their customers as captured in contact center conversations. Eureka speech analytics automates the overwhelming process of extracting information from customer calls uncovering consistent and reliable information about customer demands, market trends, how well agents are meeting their service needs and more. This timely business intelligence can be leveraged by enterprises to improve customer service and sales, reduce the cost of service delivery, and identify areas for process improvements. CallMiner's customers realize improved customer retention, higher first call resolution, greater agent and supervisor productivity and lower quality assurance costs. For more information on speech analytics, please contact CallMiner at (239) 689-6463 or visit www.callminer.com.

CallMiner®, CallMiner Eureka!®, TopicMiner®, and Tireless Supervisor® are registered trademarks of CallMiner, Inc.