news & events
Speech analytics is an exciting industry that has many applications to different industries
as well as enterprise initiatives. As a result, CallMiner is in the news alot: we issue press releases, journalists write features about speech analytics technology and its benefits and we attend many industry events. If you need additional information for a news article or feature, or if you would like for a CallMiner executive to speak at your event, please do not hesitate to call (239) 689-6463, ext. 177, or email to marketing@callminer.com.
CallMiner Completes Second Annual Customer Advisory Board Meeting with A Compelling Futures Analytics Platform British Gas, CBE Group, Comcast, Daimler Financial, Microsoft, NorthShore University Hospital, Suddenlink Communications and other Enterprise Customers Converge to Share Best Practices and Guide CallMiner’s Road Map and Product Offerings

SANIBEL HARBOUR, Fla. – June 2, 2010 – CallMiner Inc., the industry leader in enterprise speech analytics aannounced today that its Customer Advisory Board had completed its second annual meeting to evaluate its futures analytics platform and product offerings.

Of CallMiner’s customer base and more than 20 new customers, senior executives from British Gas, CBE Group, Comcast, Daimler Financial, Microsoft, NorthShore University Hospital, Suddenlink Communications, a very large Federal Agency and two of the largest banks in the world gathered to share their experiences with CallMiner Eureka Speech Analytics best practices, ROIs and case studies.

One key presenting customer concluded, "CallMiner Eureka Speech Analytics isn’t something else for us to do. Speech Analytics is a tool that helps us achieve all the business improvements we are trying to do, and is likely to help with the things we haven’t even thought about doing."

Another cable TV customer summarized, "Without speech analytics, it was ‘a he-said-she-said blame game.’ By identifying broken processes, we significantly reduced call transfer costs while simultaneously increasing first call resolution thereby increasing customer satisfaction."

CallMiner’s Chief Technology Officer and Customer Advisory Board Member Chairman Jeff Gallino said, "It is now abundantly clear that speech analytics is a key asset that delivers significant business value to all of CallMiner’s global customers. Our customers are now demonstrating collectively tens of millions of dollars of process improvement benefits in the areas of agent productivity, cash cycle improvement and customer service efficiency."

About CallMiner
CallMiner is the leader in enterprise speech analytics. CallMiner Eureka!® enables organizations to hear and act on the true voice of their customers as captured in contact center conversations. Eureka speech analytics automates the overwhelming process of extracting information from customer calls uncovering consistent and reliable information about customer demands, market trends, how well agents are meeting their service needs and more. This timely business intelligence can be leveraged by enterprises to improve customer service and sales, reduce the cost of service delivery, and identify areas for process improvements. CallMiner's customers realize improved customer retention, higher first call resolution, greater agent and supervisor productivity and lower quality assurance costs. For more information on speech analytics, please contact CallMiner at (239) 689-6463 or visit www.callminer.com.

CallMiner® and CallMiner Eureka!® are registered trademarks of CallMiner, Inc.