CHELMSFORD, Mass. and FORT MYERS, Fla. (May 23, 2007) - Aspect Software Inc., the world’s largest company focused solely on the contact center, and CallMiner, a leading developer of speech analytics solutions, today announced that Aspect® Quality Management™, the Aspect Software call logging and quality monitoring product, now offers integrated speech analytics through CallMiner Eureka!, the first speech analytics solution that automatically analyzes and reports on the content, context, purpose and outcome of every recorded conversation.

Together, Aspect® Quality Management™ and CallMiner Eureka! provide a user-friendly interface that automatically highlights significant trends and/or variations that can impact customer satisfaction, agent quality, sales performance and marketing effectiveness. This new level of customer and business intelligence enables companies to immediately act to improve performance.

"Our customers are becoming increasingly more interested in how speech analytics can enhance their business processes and we are committed to delivering solutions that enable them to do so," said Brian Derr, vice president of quality management solutions for Aspect Software. "By partnering with CallMiner to add this functionality to Aspect Quality Management, we are meeting a significant need that will ultimately help our customers improve the experience they deliver to their customers."

"The combination of CallMiner Eureka! and Aspect Quality Management is a unique and powerful one that can really help companies uncover critical information about their customers and their business," said Jeff Gallino, co-founder and CEO for CallMiner. "Users will see tangible productivity improvements very quickly with this solution."

Aspect Quality Management, from the Aspect Software Contact Center Performance Optimization product line, provides total call and screen recording and is a complete quality management solution to record, store, and evaluate any or all customer interactions, helping contact centers improve performance, comply with regulations and meet and exceed business goals. The product supports secure administration, search, retrieval and scoring from a central web site for both single-site and complex multisite contact center environments. Recordings can be easily accessed using a wide variety of criteria including call meta data such as customer account number or agent ID. This meta data is shared seamlessly with CallMiner Eureka! and speech analytics results can be fed back to Aspect Quality Management to more effectively drive business improvements and measure quality. Aspect Quality Management also has the ability to incorporate customer feedback directly into the actual interaction scorecard that evaluated the customer’s specific interaction. This enables the business to evaluate the effectiveness of its contact center from the customer’s perspective as well as from the manager’s and agent’s perspective.

CallMiner Eureka! is the only application that accurately mines and analyzes every word of every call, while measuring additional call information, including acoustic data (tempo, silence and stress), meta-data and customer information, and automatically delivers that information in a way that it can be used and applied to business improvement.

"The partnership announced today by Aspect and CallMiner represents an increasing tendency in the market to integrate speech analytics technology into overall contact center operations. Interest in analytics is rising on all fronts, as customers look for solutions to help them gain insight into vital customer and business operations data and allow them to rapidly act upon what they have learned," said Ri Pierce-Grove, associate analyst at Datamonitor.

About CallMiner
CallMiner is the industry leader in advanced speech analytics. CallMiner Eureka is the only speech analytics solution that automatically and accurately mines 100% of recorded conversations to discover the real ‘voice of customers’ without listening to every call. CallMiner customers are empowered with real time and actionable business intelligence enabling their organizations to significantly improve customer service, enhance agent quality, increase sales and impact marketing effectiveness. For more information, please contact CallMiner at (239) 689-6463 or visit www.callminer.com.

About Aspect Software
Aspect Software Inc. founded the contact center industry and is now the world’s largest company solely focused on unified communications for the contact center. Our all-in-one, IT-ready solutions communications-enable customer service, collections and sales & telemarketing business processes for small and medium enterprises as well as for two-thirds of the FORTUNE Global 100. For more information, visit www.aspect.com.

Aspect, Unified IP, Unified Communications for the Contact Center and Aspect Software are trademarks or registered trademarks of Aspect Software, Inc. in the United States and other countries.

About Datamonitor plc
Datamonitor plc (DTM.L) is the world’s leading provider of online data, analytic and forecasting platforms for key vertical sectors. It helps its clients, 5,000 of the world’s leading companies profit from better, more timely decisions. Through its proprietary databases and wealth of expertise, clients are provided with unbiased expert analysis and in-depth forecasts for seven industry sectors: Automotive & Logistics, Consumer Markets, Energy, Financial Services, Healthcare, Retail and Technology. Datamonitor maintains its headquarters in London and has regional offices in Frankfurt, New York, San Francisco and Sydney.