news & events
Speech analytics is an exciting industry that has many applications to different industries
as well as enterprise initiatives. As a result, CallMiner is in the news alot: we issue press releases, journalists write features about speech analytics technology and its benefits and we attend many industry events. If you need additional information for a news article or feature, or if you would like for a CallMiner executive to speak at your event, please do not hesitate to call (239) 689-6463, ext. 177, or email to marketing@callminer.com.
CallMiner and Leap Analytix Announce New Managed Speech Analytics Services Offering New Offering Integrates Business Intelligence from the Voice of the Customer Providing Enterprise Rich Insights Across Multiple Data Points

BUFFALO, N.Y. and FORT MYERS, Fla. – May 18, 2010 – CallMiner Inc., the industry leader in enterprise speech analytics and Leap Analytix, a leading provider of speech and data analytics solutions, today announced the companies had launched a new managed speech analytics services offering.

"As a leading speech and data analytics service provider, the addition of Eureka speech analytics to our offering significantly improves our ability to provide actionable intelligence to our customers," said Jeff Drilling, Principal of Leap Analytix.  "With the ability to provide speech analytics on a managed services basis, Leap Analytix’ can deliver strategic, tactical and decision-making tools and resources that are unequalled in the data analytics and business intelligence market."

CallMiner’s President and CEO, Terry Leahy, said, "Combining Leap Analytix’ significant experience in delivering business intelligence with CallMiner Eureka’s rich voice of the customer data make this new managed speech analytics service exceptionally compelling.  Customers seeking to enhance revenue and improve speed-to-intelligence will benefit greatly by implementing Leap Analytix’s managed speech analytical approach."

"Providing business intelligence that is consumed outside of the traditional contact center is vital for enterprises," said John Hamilton, vice president of channels and business development for CallMiner.  "CallMiner is very pleased to launch managed speech analytics with Leap Analytix as we believe there is huge demand for an offering of this magnitude."

Leap Analytix
Leap Analytix, LLC. is a leading speech and data analytics solutions company.  Leap was founded on the principal that customer facing, contact centers are strategic assets when leveraged effectively.  By transforming data into actionable intelligence, our clients are able to compete at new levels and profit from smarter business decisions.  For more information about Leap Analytix visit For more information, visit www.leapanalytix.com or call (800) 851-0648.

About CallMiner
CallMiner is the leader in enterprise speech analytics. CallMiner Eureka!® enables organizations to hear and act on the true voice of their customers as captured in contact center conversations. Eureka speech analytics automates the overwhelming process of extracting information from customer calls uncovering consistent and reliable information about customer demands, market trends, how well agents are meeting their service needs and more. This timely business intelligence can be leveraged by enterprises to improve customer service and sales, reduce the cost of service delivery, and identify areas for process improvements. CallMiner's customers realize improved customer retention, higher first call resolution, greater agent and supervisor productivity and lower quality assurance costs. For more information on speech analytics, please contact CallMiner at (239) 689-6463 or visit www.callminer.com.

CallMiner® and CallMiner Eureka!® are registered trademarks of CallMiner, Inc.