Fort Myers, Fla. – April 29, 2008 – CallMiner, the leader in advanced speech analytics, today announced the release of its latest version of CallMiner Eureka.This version provides users with a multitude of new features and functionality, with the primary focus of the new release to support large scale implementations for enterprise customers. Eureka is available immediately to current and new customers.

"CallMiner is focused on scaling our speech analytics solution to meet the needs of large, heterogeneous implementations," said Jeff Gallino, CallMiner’s CTO and co-founder. "With the latest version of Eureka, we are able to mine thousands of hours of conversations per day across multiple recording vendors and provide a single view of business intelligence to our customers. Enterprise customers are naturally excited about scale because it positively impacts their speed to intelligence."

"In helping customers plot solutions and strategies for CRM, Business Intelligence and Call Center AQM, we’re always asked whether we believe Speech Analytics is real and whether it has scalability," said Gartner Research Director Gareth Herschel. "To meet the standard of "enterprise proven" Gartner believes speech analytics solution providers should have large, global implementations with out-of-the-box functionality to support business analysts and the needs of senior executives."

"As a technology innovator, CallMiner is committed to providing increased value to our customers," said Gallino. "Many of Eureka’s new features were driven by the organizational needs of large enterprise customers requiring a best of class solution. CallMiner takes a company’s most underutilized asset – the actual voice of the customer as captured in the call or contact center – to create exceptional business opportunities."

Released in conjunction with the announcement of several key customers in the automotive, financial, healthcare and telecommunications sectors, the new version of Eureka has specific user features:
- Eureka delivers enhanced views of actionable information via new solution packages that deliver key business objectives such as agent lifecycle management, improving customer satisfaction, and first call resolution.
- Eureka empowers users to customize their own call categorizations without a service investment.
- Eureka expands access to critical intelligence across the enterprise with a browser-based application.

For platform enhancements:
- Eureka enables customers to integrate multiple, heterogeneous sites, regardless of recorder type, version or vendor or location.
- Eureka leverages data encryption to secure audio while stored on disk.
- Eureka supports full functional multi-tenancy for data separation across business units or clients."

About CallMiner
CallMiner is the industry leader in advanced speech analytics. CallMiner Eureka is the only speech analytics solution that automatically and accurately mines 100% of recorded conversations to discover the real ‘voice of customers’ without listening to every call. CallMiner customers are empowered with real time and actionable business intelligence enabling their organizations to significantly improve customer service, enhance agent quality, increase sales and impact marketing effectiveness. For more information, please contact CallMiner at (239) 689-6463 or visit www.callminer.com.