news & events
Speech analytics is an exciting industry that has many applications to different industries
as well as enterprise initiatives. As a result, CallMiner is in the news alot: we issue press releases, journalists write features about speech analytics technology and its benefits and we attend many industry events. If you need additional information for a news article or feature, or if you would like for a CallMiner executive to speak at your event, please do not hesitate to call (239) 689-6463, ext. 177, or email to marketing@callminer.com.

CallMiner Partners with Kelly Allan Associates

Leading Change Management and Program Management Firm Completes Certification
 as Business Intelligence Analysts for CallMiner Eureka Speech Analytics

COLUMBUS, Ohio, and FORT MYERS, Fla. – March 24, 2011 – CallMiner Inc., the leader in enterprise speech analytics today announced that Kelly Allan Associates, a respected leader in change management, had entered into a partnership agreement effective immediately.

Kelly Allan, Kelly Allan Associates President, said, “CallMiner’s speech analytics solution offers KAA an unprecedented ability to identify and monitor many vital operational issues using actual voice of the customer data. Having the immediate ability to take the actionable data from millions of customer and agent interactions via CallMiner Eureka ensures we will be able to not only deliver but, more importantly, sustain process improvements in our customer engagements.”

CallMiner’s Chief Operating Officer Kristen Mikovich said, “Kelly Allan Associates’ reputation for delivering impressive results for global enterprises like CSC, Toyota and Nationwide Insurance and others can now be augmented with powerful “Voice of the Customer” business intelligence extracted from customer interactions using CallMiner Eureka Speech Analytics.  CallMiner is very excited to partner with KAA to help identify significant new opportunities to improve operational performance and excellence for the many organizations we both service.”

About Kelly Allan & Associates
Since 1974, Kelly Allan Associates (KAA) has provided a variety of change management, program management and process improvement engagements to hundreds of Fortune 500 Customers.  KAA’s  company pledge is that we ALWAYS find creative ways to reduce costs and we ALWAYS find ways to increase revenue ... ALWAYS.  Businesses contact KAA because they want their organizations to run more smoothly and efficiently. We help them learn and apply practical tools that solve problems with a full array of  services including Consulting, Project Management Tools, Hands-on Support, Operational Effectiveness Analysis, Quality Tools (Value-Add Charting, Force Field Analysis and Risk Reduction, etc.), Skills Training and Teams/Team Tools.  For more information, please visit www.kellyallan.com.

About CallMiner
CallMiner is the leader in enterprise speech analytics. CallMiner Eureka enables organizations to hear and act on the true voice of their customers as captured in contact center conversations. Eureka speech analytics automates the overwhelming process of extracting information from customer calls uncovering consistent and reliable information about customer demands, market trends, how well agents are meeting their service needs and more. This timely business intelligence can be leveraged by enterprises to improve customer service and sales, reduce the cost of service delivery, and identify areas for process improvements. CallMiner's customers realize improved customer retention, higher first call resolution, greater agent and supervisor productivity and lower quality assurance costs. For more information on speech analytics, please contact CallMiner at (239) 689-6463 or visit www.callminer.com.

CallMiner®, CallMiner Eureka!®, TopicMiner®, and Tireless Supervisor® are registered trademarks of CallMiner, Inc.

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