FORT MYERS, FL and SLOUGH BERKSHIRE, UNITED KINGDOM (March 6, 2007) - CallMiner, the leading providing of speech analytics solutions, today announced the opening of their first international base of operations. Located in Slough Berkshire, CallMiner's first overseas stronghold will focus primarily on both growing and satisfying the demand from clients in the United Kingdom and the Northern-Western European region. The UK office will enable the company to better service its existing clients and also to introduce new clients to the virtual goldmine of untapped customer intelligence that lies buried within their existing vast databases of recorded calls.

The new office will be managed by Andy Robertson, who has a more than 15-year proven track record of CRM sales, business development and management, including experience with IBM, BDC and SSA Global in the United Kingdom.

"The opening of our first European office is not only a significant landmark in our company's continued emergence and growth, but also serves to highlight many of the unique advantages of our core offering for that growing market," said Jeff Gallino, co-founder and chief executive officer of CallMiner.

CallMiner's speech analytics software enables enterprise customers to uncover actionable customer intelligence in call-center recordings. Unlike predecessor speech analytics tools that focus solely on capturing and counting specific spoken words or phrases, CallMiner's approach takes into account the entire conversation and unlocks customer information that other tools simply cannot grasp. CallMiner's software is designed to reflect the fundamental approach that the true substance of conversations cannot be accurately derived from a focus on spoken words alone.

In addition to its conceptual and technical superiority, CallMiner is also extraordinarily "IT friendly." Using CallMiner's patent-pending Virtual Server Room (VSR) technology, CallMiner enables organizations to analyze 100% of the content of recorded calls without the need for dedicated computing power, a complex IT infrastructure, or a development team With CallMiner, "partial mining", or sampling and analyzing only a small portion of actual elected data, becomes obsolete.

CallMiner has long recognized that the accurate identification and interpretation of dialect is a key component in obtaining actionable customer intelligence from recorded conversations. Accordingly, CallMiner's solution has multiple British dialects built into its core recognition engine, and the software is customized to reflect the intricacies of a client's unique business, customers and marketplace.

The UK office of Callminer is located at The Oriel, Thames Valley Court, 183-187 Bath Road, Slough Berkshire. For more information on European sales and service, or for a complete analysis of how CallMiner's solution can immediately unlock the competitive intelligence buried within a database of recorded calls, please email andy.robertson@callminer.com or sales@callminer.com.

About CallMiner
CallMiner is the industry leader in advanced speech analytics. CallMiner Eureka is the only speech analytics solution that automatically and accurately mines 100% of recorded conversations to discover the real ‘voice of customers’ without listening to every call. CallMiner customers are empowered with real time and actionable business intelligence enabling their organisations to significantly improve customer service,enhance agent quality, increase sales and impact marketing effectiveness. For more information, please contact CallMiner at +44 (0) 845 202 6463 or visit www.callminer.co.uk.