news & events
Speech analytics is an exciting industry that has many applications to different industries
as well as enterprise initiatives. As a result, CallMiner is in the news alot: we issue press releases, journalists write features about speech analytics technology and its benefits and we attend many industry events. If you need additional information for a news article or feature, or if you would like for a CallMiner executive to speak at your event, please do not hesitate to call (239) 689-6463, ext. 177, or email to marketing@callminer.com.
CallMiner’s Gallino Releases Speech Analytics White Paper Demonstrating How a 500-seat Contact Center Can Save $520,000 by Reducing Wrap-Up Time Gallino Expounds on Why CallMiner is the Leader in the Enterprise Speech Analytics Market to ICMI Call Center Audience

Fort Myers, Fla. – February 26, 2009 – CallMiner, the leader in enterprise speech analytics, today announced that its Chief Technology Officer, Jeff Gallino, would be addressing ICMI’s Call Center Summit on Thursday, February 26, 2009, at 1:45 p.m. E.T. The session is titled: The No-Holds-Barred Panel on Speech Analytics.

"Saving money is serious business and now more than ever it is important to strengthen your relationship with customers,"said Jeff Gallino, CallMiner’s chief technology officer and co-founder. "Using CallMiner speech analytics you can successfully achieve these seemingly conflicting priorities. Speech analytics helps enterprises reduce contact center operational costs and increase contact center capacity with existing agents while improving the customer experience."

In CallMiner's new Driving ROI Series titled “Use Speech Analytics in the Contact Center to Reduce Wrap-up Time and Decrease Costs,” Gallino estimates that a 500-seat contact center can experience annual savings in excess of $520,000 by reducing Wrap-Up Time implementing CallMiner automatic call categorization.

"The bottom line for enterprise speech analytics applications is that any reduction in call processing time results in direct and dramatic dollar savings for our customers," he said.

Please visit www.callminer.com/white-papers.htm.to download the new white paper.

About CallMiner
CallMiner is the leader in enterprise speech analytics. CallMiner Eureka!® enables organizations to hear and act on the true voice of their customers as captured in contact center conversations. Eureka speech analytics automates the overwhelming process of extracting information from customer calls uncovering consistent and reliable information about customer demands, market trends, how well agents are meeting their service needs and more. This timely business intelligence can be leveraged by enterprises to improve customer service and sales, reduce the cost of service delivery, and identify areas for process improvements. CallMiner's customers realize improved customer retention, higher first call resolution, greater agent and supervisor productivity and lower quality assurance costs. For more information on speech analytics, please contact CallMiner at (239) 689-6463 or visit www.callminer.com.

CallMiner® and CallMiner Eureka! ® are registered trademarks of CallMiner, Inc.