FORT MYERS, FL (FEBRUARY 20, 2007) - CallMiner, a leading developer of enterprise class speech analytics software, announced today that the CallMiner Virtual Server Room™ has received a 2006 Product of the Year Award from Technology Marketing Corporation (TMC®)'s Customer Inter@ction Solutions® magazine. Customer Inter@ction Solutions has been the leading publication covering CRM, call centers and teleservices since 1982. "

CallMiner's Virtual Server Room (VSR) technology has made an exciting and important impact on the speech analytics and call center industries by finally providing companies with the ability to cost effectively analyze 100% of all their recorded calls, not just the small sampling that call center managers have had to make due with until now. VSR helps to provide call center managers with a complete and accurate understanding of every customer conversation - not just the words they speak, but what they're talking about - providing the ability to identify and respond to customer trends and preferences; and evaluate product and program performance.

In addition, CallMiner's VSR allows companies to maximize their investment in call recording equipment. Without VSR, thousands of hours of recorded audio each week may simply be ignored due to lack of resources to mine the data. With VSR, existing recording equipment is used to its fullest potential. With little or no incremental IT investment - and by using information and data that already exists - call centers can instantly become a source of invaluable customer intelligence to improve customer service, more effectively monitor agent performance, detect fraud and ensure compliance.

"We are very pleased to have been recognized by TMC for our tremendous achievements and innovation in speech analytics and the CRM space," said Jeff Gallino, co-founder and chief executive officer of CallMiner. "Virtual Server Room is changing the dynamics of the speech analytics world, and CallMiner continues its commitment to offering companies the most valuable tools on the market for mining customer service calls for critical business intelligence."

"Customer Inter@ction Solutions is proud to bestow CallMiner with a 2006 Product of the Year Award. Each year, Customer Inter@ction Solutions magazine recognizes companies that have demonstrated excellence in technological advancement and application refinements," said Nadji Tehrani, Executive Group Publisher and Editor -in-Chief of Customer Inter@ction Solutions. "CallMiner has proven they are committed to quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use them. I am pleased to honor their hard work and accomplishments and look forward to more innovative solutions from them in the future."

The 2006 Product of the Year Award winners are highlighted in the January and February 2007 issues of Customer Inter@ction Solutions magazine.

The eighth annual Communications Solutions Product of the Year Award recognizes the vision, leadership and attention to detail that are the hallmarks of the prestigious award. The most innovative products and services brought to market in 2007 were selected as recipients of this year’s Communications Solutions Product of the Year Award for their groundbreaking achievement.

The 2007 Product of the Year Award winners can be found on the Communications Solutions Web site www.tmcnet.com/comsol/Default.aspx.

About CallMiner
CallMiner is the industry leader in advanced speech analytics. CallMiner Eureka is the only speech analytics solution that automatically and accurately mines 100% of recorded conversations to discover the real ‘voice of customers’ without listening to every call. CallMiner customers are empowered with real time and actionable business intelligence enabling their organizations to significantly improve customer service, enhance agent quality, increase sales and impact marketing effectiveness. For more information, please contact CallMiner at (239) 689-6463 or visit www.callminer.com.

About TMC
Technology Marketing Corporation (TMC) is an integrated global media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. According to Quantcast*, TMCnet reaches nearly one million U.S. unique visitors each month. TMCnet serves as many as three million unique visitors globally each month according to Webtrends. In addition, TMC produces INTERNET TELPHONY Conference & EXPO, Call Center 2.0 Conference and Communications Developer Conference. (*Quantcast is an independent Web site that monitors U.S. Web traffic). For more information about TMC, visit www.tmcnet.com.