news & events
Speech analytics is an exciting industry that has many applications to different industries
as well as enterprise initiatives. As a result, CallMiner is in the news alot: we issue press releases, journalists write features about speech analytics technology and its benefits and we attend many industry events. If you need additional information for a news article or feature, or if you would like for a CallMiner executive to speak at your event, please do not hesitate to call (239) 689-6463, ext. 177, or email to marketing@callminer.com.
CallMiner CTO & Co-Founder Will Emphasize the Value and Business Impact
of Speech Analytics at New Voice Search Conference Company Maintains Sharp Focus on the Contact Center Space with Key Industry Events Involvement

Fort Myers, Fla. (February 19, 2008) – CallMiner, a leading developer of advanced speech analytics software, today announced that Jeff Gallino, CallMiner’s CTO, chairman and co-founder, will be speaking at the Voice Search 2008 Conference being held March 10-12 at the San Diego Marriott Hotel and Marina. Voice Search 2008 is a new conference that will address the key role of speech technology and the substantial impact it has on contact centers.

Gallino will be co-presenting with an executive from Aspect Software on Tuesday, March 11 at 1:30 p.m. on how the powerful approach of speech analytics combined with performance management can uncover deeper insights into agent performance and customer satisfaction to ultimately improve business success. Later that same day, at 4:00 p.m., Gallino will discuss how speech analytics has become an important tool in uncovering valuable business intelligence and how to leverage it to enhance customer service and retain – and increase – revenue.

In addition to CallMiner’s involvement with the Voice Search 2008 Conference, the company further demonstrates its sharp focus on the contact center industry with its bronze-level sponsorship of Aspect Software’s Aspect Customer Experience (ACE) 2008 conference, being held March 9-12 at the Hyatt Regency in Atlanta. This event will provide attendees with information on how to balance customer demands with bottom-line realities and new ways to reduce complexity and maximize contact center investments. CallMiner will also be exhibiting at this event.

To schedule a briefing with CallMiner, contact Jessica Mularczyk at (508) 498-9300.

About CallMiner
CallMiner is the industry leader in advanced speech analytics. CallMiner Eureka is the only speech analytics solution that automatically and accurately mines 100% of recorded conversations to discover the real ‘voice of customers’ without listening to every call. CallMiner customers are empowered with real time and actionable business intelligence enabling their organizations to significantly improve customer service, enhance agent quality, increase sales and impact marketing effectiveness. For more information, please contact CallMiner at (239) 689-6463 or visit www.callminer.com.