news & events
Speech analytics is an exciting industry that has many applications to different industries
as well as enterprise initiatives. As a result, CallMiner is in the news alot: we issue press releases, journalists write features about speech analytics technology and its benefits and we attend many industry events. If you need additional information for a news article or feature, or if you would like for a CallMiner executive to speak at your event, please do not hesitate to call (239) 689-6463, ext. 177, or email to marketing@callminer.com.
CallMiner’s Gallino to Address IQPC Audience on Dramatically Cutting Contact Center Costs While Simultaneously Building a Customer-Centric Experience CTO Illustrates How Speech Analytics Helps Enterprise Contact Centers Save $10,000 per second

Orlando, Fla. – January 26, 2009 – CallMiner, the leader in enterprise speech analytics, today announced that its Chief Technology Officer, Jeff Gallino, would be addressing IQPC’s Call Center Summit on Tuesday, January 27, 2009, at 2:15 p.m. E.T. The session is titled: Speech Analytics: Improve your Bottom Line AND Create a Customer-Centric Enterprise.

Jeff Gallino, CallMiner’s chief technology officer and co-founder said, "Based upon the operational costs we know our very large speech analytics customers incur, we know that an average contact center with more than 1,000 seats mining more than 10,000 hours of customer calls, that each second saved in a call saves the enterprise approximately $10,000 per month. The bottom line for enterprise speech analytics applications is that any reduction in total call time results in direct and dramatic dollar savings for our customers."

"Speech analytics helps enterprises reduce contact center operational costs and increase contact capacity with existing agents," he said. "Specifically, CallMiner Eureka identifies call volume distribution across types of calls and call attributes such as agent groups, locations, lines of business or departments. CallMiner Eureka drives efficiencies by channel diversion, workforce optimization and process improvement by identifying high volume calls, long calls, calls with significant silence and repeat calls."

For a copy of Gallino’s address, please complete the form at visit http://callminer.com/call-me-form.htm.

About CallMiner
CallMiner is the industry leader in advanced speech analytics. CallMiner Eureka is the only speech analytics solution that automatically and accurately mines 100% of recorded conversations to discover the real ‘voice of customers’ without listening to every call. CallMiner customers are empowered with real time and actionable business intelligence enabling their organizations to significantly improve customer service, enhance agent quality, increase sales and impact marketing effectiveness. For more information, please contact CallMiner at (239) 689-6463 or visit http://www.callminer.com/index.htm.