news & events
Speech analytics is an exciting industry that has many applications to different industries
as well as enterprise initiatives. As a result, CallMiner is in the news alot: we issue press releases, journalists write features about speech analytics technology and its benefits and we attend many industry events. If you need additional information for a news article or feature, or if you would like for a CallMiner executive to speak at your event, please do not hesitate to call (239) 689-6463, ext. 177, or email to marketing@callminer.com.
CallMiner Promotes Scott Kendrick Vice President Product Will Lead Company’s Expansion of Eureka to the Next Generation of Speech Analytics Products

Fort Myers, Fla. – January 21, 2009 – CallMiner, the leader in enterprise speech analytics, today announced it had promoted Scott Kendrick to Vice President Product. The promotion is effective immediately. Kendrick will be responsible for product management, development and user experience design.

"Scott has been a major factor in CallMiner’s rapid expansion of its speech analytics platform and speech analytics solutions, including Eureka!®, Enterprise, Eureka Essentials and Managed Services,"said Jeff Gallino, chief technology officer and co-founder. "As CallMiner enters into a period of increasing product complexity and customer demands, it is imperative we have a leader like Scott who will not lose focus on building the best speech analytics application in the industry."

"CallMiner’s product suite is resonating very well in the market setting the backdrop for further product initiatives," said Scott Kendrick, vice president product for CallMiner, Inc. "I am looking forward to working with our customers to gain a keen understanding of their needs helping us to deliver compelling offerings that produce unquestionable ROI for both enterprise customers and SMB organizations." A more detailed view of CallMiner’s products and solutions can be found at http://www.callminer.com/products.htm

Kendrick has more than 10 years of experience leading teams and managing the product lifecycle for consumer, small business and enterprise software applications and platforms for both the web and desktop. Kendrick has a successful track record in managing both new and mature product lines through the entire product life cycle from idea to launch with a keen focus on building market driven products. He has held director level positions for the majority of his career including; Sr. Director of Global Product Management at MIVA (an internet search marketing company), and Director of Product Management and Marketing for the New Ventures division at Corel Corporation (makers of personal and business software CorelDraw and WordPerfect). Kendrick holds a BScE in Civil Engineering from Queen’s University (Ontario, Canada), and is certified in Pragmatic Marketing.

About CallMiner
CallMiner is the industry leader in advanced speech analytics. CallMiner Eureka is the only speech analytics solution that automatically and accurately mines 100% of recorded conversations to discover the real ‘voice of customers’ without listening to every call. CallMiner customers are empowered with real time and actionable business intelligence enabling their organizations to significantly improve customer service, enhance agent quality, increase sales and impact marketing effectiveness. For more information, please contact CallMiner at (239) 689-6463 or visit http://www.callminer.com.