news & events
Speech analytics is an exciting industry that has many applications to different industries
as well as enterprise initiatives. As a result, CallMiner is in the news alot: we issue press releases, journalists write features about speech analytics technology and its benefits and we attend many industry events. If you need additional information for a news article or feature, or if you would like for a CallMiner executive to speak at your event, please do not hesitate to call (239) 689-6463, ext. 177, or email to marketing@callminer.com.
CallMiner and BusComm Inc. Announce Reseller Agreement Integrating Speech Analytics with Digital Voice and Management Systems
BusComm Plans Implementations for its SMB Customers Using Verint and Witness Recorders

ST. LOUIS and Fort Myers, Fla. – January 15, 2009 – CallMiner Inc., the industry leader in enterprise speech analytics, and BusComm, an exclusive value added reseller (VAR) of digital voice and data information management systems, today announced the companies had executed a reseller agreement.

"BusComm is excited to provide a very unique and differentiated product – Eureka!®  Essentials for speech analytics – to our existing base of contact centers," said John Moldthan, president and chief executive officer for BusComm. "The ability to analyze up to 1,000 hours of customer conversations per day will be a tremendous value-added offering to our small-to-medium-sized contact centers that are seeking to search calls and retrieve data quickly for critical customer intelligence."

"The BusComm agreement represents a great opportunity," said Terry Leahy, president and CEO of CallMiner, Inc. "With this new partnership, CallMiner is able to extend speech analytics beyond enterprise customers.  Since CallMiner Eureka Essentials is platform agnostic (independent), it will integrate seamlessly with any of BusComm’s customers that use Verint/Witness call recorders.  Additionally, BusComm will have the ability to leverage CallMiner’s speech analytics for strategic business intelligence opportunities because Eureka converts customer conversations and calls into data that is stored in non-proprietary formats." Visit http://www.callminer.com/eureka-essentials.htm for more information on Eureka Essentials.

About BusComm, Incorporated
BusComm, headquartered in St. Louis, is an exclusive value added reseller (VAR) of digital voice and data information management systems. The company serves Missouri and Illinois based firms and organizations in the healthcare, public safety, financial, legal, call center and general business markets. Product solutions are supported on an ongoing 24/7 basis by a staff of technical software support specialists.  For additional information, please visit http://www.buscomminc.com/index.php.

About CallMiner
CallMiner is the industry leader in advanced speech analytics. CallMiner Eureka is the only speech analytics solution that automatically and accurately mines 100% of recorded conversations to discover the real ‘voice of customers’ without listening to every call. CallMiner customers are empowered with real time and actionable business intelligence enabling their organizations to significantly improve customer service, enhance agent quality, increase sales and impact marketing effectiveness. For more information, please contact CallMiner at (239) 689-6463 or visit http://www.callminer.com/index.htm.