Voice of the customer analytics is exciting and has many applications to different industries and across the enterprise. As a result, CallMiner is often in the news: we issue press releases, journalists write features about voice of the customer analytics technology and its benefits and we attend many industry events. If you need additional information for a feature, or if you would like a CallMiner executive to speak at your event, please do not hesitate to call (239) 288-0174 or email to marketing@callminer.com.
April 29, 2013
CallMiner Speech Analytics Drives Record Results at Nautilus Inc
Home fitness leader sees impressive call center ROI in only 4 months
April 3, 2013
CallMiner to Present Latest in Real-Time Speech Analytics Technology at Oracle Acme Packet Interconnect 2013
Industry leader in voice of the customer analytics will showcase advancements in real time performance monitoring and PCI call redaction
March 18, 2013
CUnet Chooses CallMiner Speech Analytics to Automate 100% Monitoring of Contacts
Industry leader in education marketing leverages CallMiner analytics engine to improve affiliate performance
March 7, 2013
Acme Packet and CallMiner provide cloud-based speech analytics to Clearwire
Network-based solution improves customer service and contact center productivity with highly accurate analytics
January 21, 2013
Rimhub Partners with CallMiner to Provide Market Leading Speech Analytics Solution as Value-Add Service to Customers
Customers and prospects are provided a winning combination of Eureka and an outsourced service team.
January 9, 2013
CallMiner Ranks First in Customer Satisfaction among Speech Analytics Vendors
CallMiner gets perfect scores in 9 of 10 categories in DMG Consulting Speech Analytics Vendor Satisfaction Analysis.
November 27, 2012
Santander Consumer USA Works with CallMiner for Real-Time Compliance Monitoring
Automotive finance leader leverages speech analytics technology to respond to escalations and track compliance
November 1, 2012
CallMiner Wins 2012 Customer Excellence Technology Innovation Award
Ventana Research Recognizes CallMiner’s myEureka Performance Management Portals as an Industry Leader
October 19, 2012
Customer Advisory Board Highlights Significant Speech Analytics ROI
Customers and partners gather to discuss how to improve business results with speech analytics
September 5, 2012
Accounts Receivable Management, Inc. Committed to Improve Poor Consumer Perception of the Collections Industry Using CallMiner Speech Analytics
Innovative leader in the collections industry ensures compliance and fair practices with speech analytics technology
July 10, 2012
CallMiner extends the Boundaries of Analytics with myEureka Performance Management Portals
Version 9.0 delivers actionable Voice of the Customer insights directly to contact center staff to drive continuous and sustained improvement.
Jun. 19, 2012
State Collection Service Implements CallMiner Eureka Speech Analytics for Even Stronger Quality Assurance and FDCPA Compliance
Leading Accounts Receivable Management Firm to automate agent quality and compliance monitoring processes to drive increased value to its clients
Jan. 31, 2012
ResponseTek and CallMiner form alliance to provide integrated speech analytics and customer experience management solution
Contact centers can obtain a 360-degree view of customer experience by combining speech analytics with customer experience insights and action management tools
Nov. 21, 2011
Saveology Benefits Immediately from Using CallMiner Speech Analytics
Cost effectively Drives Improved Quality Program while Increasing Top-Line Revenue using CallMiner Eureka
Oct. 12, 2011
CallMiner Launches Eureka 8 with a Fully Automated Quality Solution
Eureka 8.0 transforms traditional Quality Monitoring Systems with 100% coverage, objective and immediate assessment and results complemented with easily configurable dashboards and scorecards
June 15, 2011
FDCPA: CAN YOU AFFORD TO BE NON-COMPLIANT?
CallMiner Eureka Speech Analytics helps organizations significantly mitigate risk by identifying risky language and identifying collectors who deviate from internal compliance procedures
June 14, 2011
CallMiner’s CEO to Keynote at Contact Center Week
Leahy will Illustrate How Eureka Unified Analytics Enables Direct Access to
100% Voice of the Customer (VOC), while Halloran, a Pershing Quality Executive,
will address the use of Eureka Speech Analytics to Automate Quality Scoring
May 02, 2011
Acme Packet and CallMiner Announce Partnership to Enable Speech Analytics in the Cloud
CallMiner enables service providers to deliver an elegant and easy-to-use customer intelligence solution for the enterprise
Apr. 28, 2011
CallMiner Announces In-Network Delivery of Speech Analytics
Delivery “in the Telco Cloud” Revolutionizes an Organization’s Ability to
Instantly Extract Customer Intelligence with an Elegant and Easy-to-Use Solution
Pointed to an Enterprises’ Toll-Free Customer Contact Number
Apr. 21, 2011
CallMiner Partners with Enkata
Partnership Targets Service Operations with All-Inclusive and Innovative Performance Management and Speech Analytics Solutions
Mar. 24, 2011
CallMiner Partners with Kelly Allan Associates
Leading Change Management and Program Management Firm Completes Certification as Business Intelligence Analysts for CallMiner Eureka Speech Analytics
Mar. 11, 2011
Sentry Credit Implements CallMiner Speech Analytics
Leading Collections Agency Now Dramatically Improving their Conversion Rates and Mitigating Risk While Improving Overall Collector Efficacy
