Thursday, June 5, 2008
CallMiner Receives 2007 Communications Solutions Product of the Year Award
Eureka!™ Honored for Outstanding Speech Analytics Innovation
Fort Myers, Fla. – June 5, 2008 – CallMiner, the industry leader in advanced speech analytics, announced today that Technology Marketing Corporation’s (TMC) Communications Solutions has named Eureka as a recipient of a 2007 Product of the Year Award.
“We are proud to be selected by TMC for outstanding speech analytics innovation,” said Jeff Gallino, CTO and co-founder for CallMiner. “TMC’s recognition of CallMiner affirms our leadership position in the speech analytics industry. Eureka is the only speech analytics solution that automatically, accurately and completely analyzes the most underutilized asset of an organization – the actual voice of the customer as captured by the contact center – and leverages that data across the enterprise as true business intelligence.”
“CallMiner has been recognized with a 2007 Product of the Year Award for their excellence in the advancement of speech analytics solutions,” said Rich Tehrani, TMC president and group editor-in-chief of Communications Solutions. “CallMiner has proven they are committed to quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use them. I am pleased to honor their hard work and accomplishments and look forward to more innovative solutions from CallMiner in the future.”
The eighth annual Communications Solutions Product of the Year Award recognizes the vision, leadership and attention to detail that are the hallmarks of the prestigious award. The most innovative products and services brought to market in 2007 were selected as recipients of this year’s Communications Solutions Product of the Year Award for their groundbreaking achievement.
The 2007 Product of the Year Award winners can be found on the Communications Solutions Web site http://www.tmcnet.com/comsol/Default.aspx.
About CallMiner
CallMiner is the industry leader in advanced speech analytics. Eureka, CallMiner’s flagship product, is the only speech analytics solution that automatically and accurately mines 100% of recorded conversations to discover the real ‘voice of your customers’ without listening to every call. CallMiner customers are empowered with real time and actionable business intelligence enabling their organizations to significantly improve customer service, enhance agent quality, increase sales and impact marketing effectiveness. For more information, please contact CallMiner at (239) 689-6463 or visit www.callminer.com.
About TMC
Technology Marketing Corporation (TMC) is an integrated global media company helping our clients build communities in print, in-person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by nearly one million US visitors according to Quantcast* and by over three million unique visitors each month worldwide, according to Webtrends In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Call Center 2.0 Conference and Communications Developer Conference. For more information about TMC, visit www.tmcnet.com.