CallMiner offers ongoing support from of an experienced contact analytics Business Intelligence Analyst backed-up by our services team.  The analyst serves as a full-time resource and is solely dedicated to your business.  The analyst partners with your internal team to provide contact analytics program development, analysis services, reporting, and action recommendations on your contact analytics initiatives.  The service includes collaboration to establish project charters, define and configure specialized analytics categories, create scores and key performance indices, set-up reporting frequency and notifications subscriptions, and contribute to senior-level communications.