CallMiner: CallMiner: the leader in enterprise speech analytics. leadership.

"Great leaders are almost always great simplifiers ... they offer a solution everybody
can understand. (Leaders) articulate vivid, overarching goals and values; their visions
and priorities are lean and compelling; their decisions are crisp and clear. The result: clarity of purpose, credibility of leadership and integrity in organization."
General Colin Powell, A Leadership Primer, January 2002

leadership

CallMiner is a unique company: speech analytics is our singular focus and passion.
Our bench is deep and our senior team members are category experts in speech analytics.
It’s why we are the undisputed leader in enterprise speech analytics.

In today’s challenging environment, it’s reassuring to know that you’ll have a team
of operational and strategic experts behind you. We know how to leverage customer
call-based data into meaningful business intelligence. It’s why more global companies choose to partner with CallMiner.

- Terry Leahy, President and Chief Executive Officer
  Terry Leahy is a highly successful, veteran leader with more than 13 years experience as President and CEO
  for a number of top global technology companies.
  For each, he was responsible for building organizations that produced solid financial results and shareholder value. Prior to joining CallMiner, Leahy was CEO of Revivio, a developer of Continuous Data Protection.
  He has also served as CEO at Stream International,
  a multi-billion dollar soft ware reseller and technical support provider. Under his leadership Stream International was reorganized into multiple spinoffs including Modus, a global supply chain services company. As Founder, Chairman and CEO, Leahy led Modus through aggressive global expansion and growth.
  Leahy holds a BS degree from New York University.
- Jeff Gallino, Chief Technology Officer
  As Chief Technical Officer, Jeff Gallino oversees current product development and future product direction. Gallino was President and CEO during CallMiner’s first five years. During that time, he led the company to become an internationally recognized and award winning enterprise software company. Gallino has more than
  18 years of experience delivering complex software
  and hardware solutions to enterprise and government customers. Prior to founding CallMiner, Gallino was Director of Business Alliances and Integration at ThinkEngine Networks, Inc., a speech recognition hardware manufacturer. Prior to ThinkEngine, he directed a national consulting practice for Hitachi and at Grant Thornton LLP. Gallino was a Captain in the United States Air Force, where he served in various capacities, including distinguished service at the Pentagon,
  and as a squadron communications officer. He holds a
  BS degree in computer science from the United States Air Force Academy.
- Kim Brown, Chief Financial Officer
  Kim Brown has extensive financial management experience in high technology. As CFO, he is responsible for CallMiner’s finance and legal operations. Brown brings a wealth of technology and start-up experience to the company. As CFO of Attitude Network, he was a senior member of the team that grew from start-up to a
  $43 million acquisition in three years. In addition to
  his financial background, Brown is a licensed attorney and serves as CallMiner’s in-house counsel. He holds
  a BA degree from St. Olaf College, a Doctorate in jurisprudence from Washington University and a MBA from the University of South Florida.
- Kristen Mikovich, Chief Operating Officer
  Kristen Mikovich is charged with accelerating CallMiner’s rapid expansion and operational excellence initiatives. She is an accomplished expert at operations integration with more than 16 years experience successfully leading project management and product development teams. Prior to joining CallMiner, Mikovich served in a number of senior management positions including VP, Global Product Development at MIVA, a leading internet technology company; Chief Operating Officer of MediaBrains, a provider of internet-based solutions for publishers; and AVP of Strategic Planning at Humana. Mikovich holds a Bachelor of Business Administration from Marian College.
- Michael Dwyer, Vice President Research
  Michael Dwyer is responsible for integrating state-of-the-art advances in speech recognition and analytics technologies into CallMiner’s suite of products. Dwyer developed the server and database framework that underpins CallMiner Eureka! and has delivered first and second generation products from concept to customer installation. Prior to joining CallMiner, Dwyer developed cutting-edge pattern recognition products for ID Software, and successfully completed the Information Management Leadership Program for GE Corporate. Dwyer holds a BA and Masters degree in computer science from Case Western Reserve University.
- Michelle Craft, Vice President Marketing
  Michelle Craft is responsible for CallMiner’s global marketing initiatives, including public relations. She has more than 20 years of senior marketing management experience, including MIVA, Inc. (NASDAQ: MIVA), formerly Findwhat.com; Royal Dutch Shell (NYSE: RDS.A); and Fibernet Telecom (NASDAQ: FTGX),
  and has 13 years experience in cable TV ownership and operations. Craft began her career at the National Cable TV Association in Washington, D.C and won a “Best of Show” Addy® in 2006 from the American Advertising Federation for the state of Florida and Caribbean for an innovative 104-page retail planner and micro site she produced, linking paid search ads to retail holidays.
  She holds a BA in Politics/Business from the Catholic University of America.
- Adam Walton, Vice President International
  As Vice President International, Adam Walton is responsible for CallMiner’s business outside of the U.S. and Canada, and he is based in CallMiner’s U.K. office. After training as an accountant, Walton has 20 years of experience in the software application sector. He joined CallMiner from Ingres, the open source relational database company where he was Director responsible
  for the Benelux region. Prior to Ingres, he was founder and managing director of an on-line performance management software company. From 1994 to 2001, Walton was Head of Sales and then Director of Acquisitions for fast-growing software company,
  the Cedar Group, where he led the negotiation and integration of a number of successful corporate acquisitions. Walton holds a BSc Honours degree in Economics and Accounting from the University of Bristol.
- Scott Kendrick, Vice President Product
  Scott Kendrick is responsible for product management, development and user experience design. He has more than 10 years of experience leading teams and managing the product lifecycle for consumer, small business and enterprise software applications and platforms for both the web and desktop. Kendrick has a successful track record in managing both new and mature product lines through the entire product life cycle from idea to launch with a keen focus on building market driven products. He has held director level positions for the majority of his career including; Sr. Director of Global Product Management at MIVA (an internet search marketing company), and Director of Product Management and Marketing for the New Ventures division at Corel Corporation (makers of personal and business software CorelDraw and WordPerfect). Kendrick holds a BScE in Civil Engineering from Queen’s University (Ontario, Canada), and is certified in Pragmatic Marketing.
- John Hamilton, Vice President Channels
  John Hamilton's responsibilities include helping CallMiner to meet its strategic goals in the Channels by identifying and evaluating prospective business partners and establishing strong communities of resellers in the U.S. and the U.K. He is an industry veteran with more than
  25 years of experience in the computer industry, including engineering and sales positions at manufacturing, distribution and reseller corporations. Prior to joining CallMiner, Hamilton was responsible for the U.S. Channels for the Network Management Division at Ipswitch. Before that, he served as VP of Business Development at Revivio, a leading provider of data protection and application availability solutions where he was responsible for leading the efforts to identify and successfully secure new business opportunities, including acquisitions/investments and strategic partnerships. Hamilton also spent more than seven years at Hewlett Packard where he most recently served as a national partner manager in the Procurve Networking Group where he was responsible for the creation, development and growth of HP's National Resellers Network. Hamilton holds a BSc in Engineering from City University, London.
- Cliff LaCoursiere, Co-Founder and Advisor
  As a CallMiner founder and advisor, Cliff LaCoursiere continues to support the company’s leadership position
  in the speech analytics market. LaCoursiere contributes to CallMiner’s marketing and strategic initiatives to build the company’s market share. Prior to being named an advisor, LaCoursiere served in various business development, corporate development, sales and marketing roles. He helped secure the company’s first reference customers and lead efforts that cemented CallMiner’s partnerships with best-of-breed quality management and workforce optimization vendors.
  Prior to CallMiner LaCoursiere led marketing and sales efforts at ThinkEngine Networks, Inc., a speech recognition hardware manufacturer. Previously, he was responsible for exponential sales growth at Media 100,
  a digital media hardware and software company. LaCoursiere holds a BS degree in economics and math from the University of Massachusetts at Amherst.

Terry Leahy, President and Chief Executive Officer

Jeff Gallino, Chief Technology Officer

Kim Brown, Chief Financial Officer

Kristen Mikovich, Chief Operating Officer

Michael Dwyer, Vice President Research

Michelle Craft, Vice President Marketing

Adam Walton, Vice President International

Scott Kendrick, Vice President Product

John Hamilton, Vice President Channels

Cliff LaCoursiere, Co-Founder and Advisor