http://www.callminer.com Tue, 21 May 2013 18:27:09 +0000 en-US hourly 1 http://wordpress.org/?v=3.4.1 Journey Maps Enhance the Customer Experience http://www.callminer.com/journey-maps-enhance-the-customer-experience/ http://www.callminer.com/journey-maps-enhance-the-customer-experience/#comments Tue, 17 Jul 2012 17:23:04 +0000 Richard Snow http://callminer.curatasite.com/articles/1552/journey-maps-enhance-the-customer-experience/ My research into customer experience management shows that companies are increasingly aware that the customer experience has a profound impact on business success. In almost equal numbers, participants said it determines the loyalty of customers (21%),... Continue reading →

The post Journey Maps Enhance the Customer Experience appeared first on .

]]> My research into customer experience management shows that companies are increasingly aware that the customer experience has a profound impact on business success. In almost equal numbers, participants said it determines the loyalty of customers (21%), the propensity of customers to recommend the company to others (21%), the amount of additional purchases they make (19%) and their [...]

The post Journey Maps Enhance the Customer Experience appeared first on .

]]> http://www.callminer.com/journey-maps-enhance-the-customer-experience/feed/ 0 LivePerson Launches LP Insights http://www.callminer.com/liveperson-launches-lp-insights/ http://www.callminer.com/liveperson-launches-lp-insights/#comments Tue, 17 Jul 2012 12:00:00 +0000 destinationCRM.com http://callminer.curatasite.com/articles/1545/liveperson-launches-lp-insights/ The text analytics solution pulls chat transcript data and data from email, social media, call transcripts, the Web, and more. Continue reading →

The post LivePerson Launches LP Insights appeared first on .

]]> The text analytics solution pulls chat transcript data and data from email, social media, call transcripts, the Web, and more.

The post LivePerson Launches LP Insights appeared first on .

]]> http://www.callminer.com/liveperson-launches-lp-insights/feed/ 0 TelStrat Releases Engage Cloud Call Recording and WFO http://www.callminer.com/telstrat-releases-engage-cloud-call-recording-and-wfo/ http://www.callminer.com/telstrat-releases-engage-cloud-call-recording-and-wfo/#comments Tue, 17 Jul 2012 12:00:00 +0000 destinationCRM.com http://callminer.curatasite.com/articles/1544/telstrat-releases-engage-cloud-call-recording-and-/ Advanced WFO solution equips service providers to offer business-critical call recording and WFO capabilities to the growing list of companies seeking cloud-based services. Continue reading →

The post TelStrat Releases Engage Cloud Call Recording and WFO appeared first on .

]]> Advanced WFO solution equips service providers to offer business-critical call recording and WFO capabilities to the growing list of companies seeking cloud-based services.

The post TelStrat Releases Engage Cloud Call Recording and WFO appeared first on .

]]> http://www.callminer.com/telstrat-releases-engage-cloud-call-recording-and-wfo/feed/ 0 Kaspersky Lab Expands VirtuOz Intelligent Virtual Agent Deployment http://www.callminer.com/kaspersky-lab-expands-virtuoz-intelligent-virtual-agent-deployment/ http://www.callminer.com/kaspersky-lab-expands-virtuoz-intelligent-virtual-agent-deployment/#comments Tue, 17 Jul 2012 12:00:00 +0000 destinationCRM.com http://callminer.curatasite.com/articles/1550/kaspersky-lab-expands-virtuoz-intelligent-virtual-/ New Sasha model is available for customer support in the U.S. and Canada. Continue reading →

The post Kaspersky Lab Expands VirtuOz Intelligent Virtual Agent Deployment appeared first on .

]]> New Sasha model is available for customer support in the U.S. and Canada.

The post Kaspersky Lab Expands VirtuOz Intelligent Virtual Agent Deployment appeared first on .

]]> http://www.callminer.com/kaspersky-lab-expands-virtuoz-intelligent-virtual-agent-deployment/feed/ 0 Actiance Integrates Socialite with Salesforce.com http://www.callminer.com/actiance-integrates-socialite-with-salesforce-com/ http://www.callminer.com/actiance-integrates-socialite-with-salesforce-com/#comments Tue, 17 Jul 2012 12:00:00 +0000 destinationCRM.com http://callminer.curatasite.com/articles/1556/actiance-integrates-socialite-with-salesforcecom/ Combines sales conversations and social interactions for comprehensive view of selling activity. Continue reading →

The post Actiance Integrates Socialite with Salesforce.com appeared first on .

]]> Combines sales conversations and social interactions for comprehensive view of selling activity.

The post Actiance Integrates Socialite with Salesforce.com appeared first on .

]]> http://www.callminer.com/actiance-integrates-socialite-with-salesforce-com/feed/ 0 Salesforce Radian6 Delivers New Insights http://www.callminer.com/salesforce-radian6-delivers-new-insights/ http://www.callminer.com/salesforce-radian6-delivers-new-insights/#comments Tue, 17 Jul 2012 12:00:00 +0000 destinationCRM.com http://callminer.curatasite.com/articles/1549/salesforce-radian6-delivers-new-insights/ An expanded partner ecosystem also caps the Radian6 social media monitoring and listening tool. Continue reading →

The post Salesforce Radian6 Delivers New Insights appeared first on .

]]> An expanded partner ecosystem also caps the Radian6 social media monitoring and listening tool.

The post Salesforce Radian6 Delivers New Insights appeared first on .

]]> http://www.callminer.com/salesforce-radian6-delivers-new-insights/feed/ 0 Avaya Extends IP Office to the Mid-Market http://www.callminer.com/avaya-extends-ip-office-to-the-mid-market/ http://www.callminer.com/avaya-extends-ip-office-to-the-mid-market/#comments Tue, 17 Jul 2012 12:00:00 +0000 destinationCRM.com http://callminer.curatasite.com/articles/1555/avaya-extends-ip-office-to-the-mid-market/ New Avaya IP Office 8.1 enhances mobility, centralizes management, and adds new security options. Continue reading →

The post Avaya Extends IP Office to the Mid-Market appeared first on .

]]> New Avaya IP Office 8.1 enhances mobility, centralizes management, and adds new security options.

The post Avaya Extends IP Office to the Mid-Market appeared first on .

]]> http://www.callminer.com/avaya-extends-ip-office-to-the-mid-market/feed/ 0 Landmark Study on Unified Communications & Collaboration – Where it is and where it’s going http://www.callminer.com/landmark-study-on-unified-communications-collaboration-where-it-is-and-where-its-going/ http://www.callminer.com/landmark-study-on-unified-communications-collaboration-where-it-is-and-where-its-going/#comments Fri, 13 Jul 2012 13:59:01 +0000 Unified Communications Strategies http://callminer.curatasite.com/articles/1435/landmark-study-on-unified-communications-collabora/ COMMfusion LLC, in association with UCStrategies, announces a new market study on the growing and changing Unified Communications & Collaboration landscape. As one of the most comprehensive studies in this area, Unified Communications & Collaboration M... Continue reading →

The post Landmark Study on Unified Communications & Collaboration – Where it is and where it’s going appeared first on .

]]> COMMfusion LLC, in association with UCStrategies, announces a new market study on the growing and changing Unified Communications & Collaboration landscape. As one of the most comprehensive studies in this area, Unified Communications & Collaboration Market 2011-2016 includes detailed information and insights on the UCC drivers, challenges, key players, technology, trends, and market forecasts, as well as presenting vendor leadership evaluations in several areas.

The post Landmark Study on Unified Communications & Collaboration – Where it is and where it’s going appeared first on .

]]> http://www.callminer.com/landmark-study-on-unified-communications-collaboration-where-it-is-and-where-its-going/feed/ 0 Examining Apple Stores And Employee Engagement « Customer Experience Matters http://www.callminer.com/examining-apple-stores-and-employee-engagement-customer-experience-matters/ http://www.callminer.com/examining-apple-stores-and-employee-engagement-customer-experience-matters/#comments Fri, 13 Jul 2012 12:59:18 +0000 bx.businessweek.com http://callminer.curatasite.com/articles/1432/examining-apple-stores-and-employee-engagement-cus/ * Examining Apple Stores And Employee Engagement « Customer Experience... Join Business Exchange to access the most relevant content for you, filtered by like-minded business professionals. Learn more Register using your LinkedIn account Register for ... Continue reading →

The post Examining Apple Stores And Employee Engagement « Customer Experience Matters appeared first on .

]]> * Examining Apple Stores And Employee Engagement « Customer Experience… Join Business Exchange to access the most relevant content for you, filtered by like-minded business professionals. Learn more Register using your LinkedIn account Register for Beta Member sign in VOICE OF THE CUSTOMER back to topic experiencematters.wordpress.com. Added by Bruce Temkin on July 13, 2012 Read the full Article report save Find simil

The post Examining Apple Stores And Employee Engagement « Customer Experience Matters appeared first on .

]]> http://www.callminer.com/examining-apple-stores-and-employee-engagement-customer-experience-matters/feed/ 0 Confirmit Launches a VoC Engagement Model http://www.callminer.com/confirmit-launches-a-voc-engagement-model/ http://www.callminer.com/confirmit-launches-a-voc-engagement-model/#comments Fri, 13 Jul 2012 12:00:00 +0000 destinationCRM.com http://callminer.curatasite.com/articles/1434/confirmit-launches-a-voc-engagement-model/ Confirmit Voices aims to help businesses build outstanding VoC programs. Continue reading →

The post Confirmit Launches a VoC Engagement Model appeared first on .

]]> Confirmit Voices aims to help businesses build outstanding VoC programs.

The post Confirmit Launches a VoC Engagement Model appeared first on .

]]> http://www.callminer.com/confirmit-launches-a-voc-engagement-model/feed/ 0