Eureka is a high performance application that addresses the needs of the toughest technical buyers.

CallMiner offers a complete cloud-based solution for recording and for analytics.  Your IP call or text-based traffic can be processed and analyzed without the integration costs, and the hardware and network costs, associated with traditional premise-based recorders.  All of the capabilities of Eureka can be provided in the cloud and scaled up or scaled down to meet your implementation roadmap or seasonal requirements – no need to buy too early or too much iron.

Eureka’s business rules have been exposed through easy to configure frameworks so that technical scripting or skills and access to configuration environments are not needed.  Administration and change of the Eureka application is easy because the rules are open.  Your business area or systems solution support teams can be fully independent of professional services costs and delays.  

Eureka provides data integration tools that support ingestion of contacts and metadata.  Our Extractor module is an open tool with APIs in place for most premise recorders, and also allows quick and consistent integration of metadata and addition of new contact sources.
Because Eureka is built with non-proprietary platform components – it is open for enterprise integration for business intelligence, CRM, desktop and enterprise analytics, and performance and human capital management applications.

Technology architects will recognize the intrinsic value of Eureka’s analytics design and data footprint – and the resulting effect on infrastructure costs and on search and query performance.

Eureka’s lightning fast performance is critical to this highly interactive business performance application – affecting server costs (cost risk), user experience (abandonment risk), and how aggressively business problems can be assessed and root cause facts brought to light (value realization risk).  Drivers of performance include memory resident processes but also a highly optimized data structure driven from our unified word-based content.

Eureka is highly scalable.  Administration, analytics processing, and search speed are suitable for smaller departmental implementations or for very large scale databases on an enterprise level.  We support some of the world’s largest contact centers.

When assessing solutions – ask for an ad-hoc search using multiple terms (or a phrase) and across large base of data that may represent your future analysis cases – measure how the lights dim and break for lunch.