Eureka OEM
Eureka OEM allows software vendors that have many contact center customers to offer speech analytics as an integral part of their recording and quality management solutions. As more organizations determine speech analytics is the key factor in understanding their customers, Eureka OEM is a quick-to-market product that provides value to your customers from day one and provides you with a new and powerful revenue stream.

Partner with a proven industry leader to allow your customer to:
  • Search Audio Data – find specific examples or sets of calls based on the word content of the call.
  • Measure Acoustics – measure acoustic characteristics such as silence, agitation and call length.
  • Aggregate Call Data – together with acoustics, aggregate call attributes pulled as metadata from the call recorder or other systems providing a single “per-call” analytical view ...
All while maintaining the integrity of your customers’ user experience.
Call Search and retrieval
  • Search for words or phrases
    • Or (calls that contain any of these)
    • And (calls that contain all of these)
    • Close to (calls that contain all of these within a certain time frame regardless of order)
    • Phrase (calls that contain these words in this order)
  • Expand, refine, and reduce results set
  • Filter by call attribute
  • Return call snippets (portions of call surrounding search hit)
Application integration layer
  • Search API – programmatic interface to search
  • Reporting abstraction layer – direct access to combined view unique on call ID for acoustic measures and call metadata
Recorder Integration
  • Integrates with your recording platform
  • Support for multiple recording site
  • Aggregates call metadata from recorder