- speech analytics business value
- view demos
- cost & efficiencies
- collections
- sales & revenue
- marketing
- customer retention
- agent productivity
- customer satisfaction
- procedural compliance
- excellence awards
- customers speak
- "(We have) been able to predict which customers are likely to become
nonpaying accounts. We can be 'proactive' with such customers, (like)
sending them thank you notes for being customers (or) making them special
offers to keep their business."
Gerald Hastie,
VP Customer Care Time Warner Cable, Dallas
customers speak
CallMiner has implemented speech analytics solutions for organizations across the globe.
For tens of millions of customer conversations, tens of thousands of agents and hundreds
of contact centers, we help organizations realize immediate business value. CallMiner’s ability to provide speech analytics solutions that exceed the expectations of companies worldwide is very real, and is expressed here for your consideration. When you get to
the purchase order stage, we will connect you to customers for references.
For tens of millions of customer conversations, tens of thousands of agents and hundreds
of contact centers, we help organizations realize immediate business value. CallMiner’s ability to provide speech analytics solutions that exceed the expectations of companies worldwide is very real, and is expressed here for your consideration. When you get to
the purchase order stage, we will connect you to customers for references.
Eureka’s impact, in their words
"I think we’ve just had a Eureka moment.” The firm discovered that a billing issue was the root cause of customer dissatisfaction); they saved $95,000 in unnecessary agent training. Director of IT for a insurance provider " … in a word, Eureka is revolutionary … It will change the way we do business in cable TV …"
Average Handle Time was reduced by 4 seconds per call saving $360,000 a year. VP of Customer Care for a Top 7 Cable TV MSO "We have to know what our customers say and this is exactly what we need." The wireless company was able to proactively reach out to dissatisfied customers reducing churn by 0.1% saving $856,000 in potentially lost revenue. Director of Customer Experience of a leading wireless company "… Eureka is pivotal to us. Critical business decisions will be made on its output: defining sales, services and our global strategies." By efficiently monitoring millions of calls, the company improved operational efficiencies by $2 million.SVP of Call Center Operations of a large credit card institution "Eureka provides the methodology we were seeking to ensure contact center adherence to procedures and that was paramount in our decision-making process." By automating quality monitoring and agent scorecards, this provider streamlined processes, improving customer satisfaction. CTO of a healthcare services provider "We are confident we’ll get the critical business intelligence that will help us gain a competitive edge." This travel company was able to increase the sales attempt rate from 11.1% to 33.3% yielding
$3 million in new revenue per year. President & CEO of an online travel resource provider "CallMiner delivered the best method of improving the result of every contact center call."
The company reduced accounts receivable by 2% by identifying high-risk customers saving $100,000/quarter in bad debt write-offs. CIO of a large automobile collections organization "This business intelligence will enable us to operate more efficiently across all aspects of our business while maximizing opportunities to increase revenues." IT and Telecoms Manager at large financial services company
"I think we’ve just had a Eureka moment.” The firm discovered that a billing issue was the root cause of customer dissatisfaction); they saved $95,000 in unnecessary agent training. Director of IT for a insurance provider " … in a word, Eureka is revolutionary … It will change the way we do business in cable TV …"
Average Handle Time was reduced by 4 seconds per call saving $360,000 a year. VP of Customer Care for a Top 7 Cable TV MSO "We have to know what our customers say and this is exactly what we need." The wireless company was able to proactively reach out to dissatisfied customers reducing churn by 0.1% saving $856,000 in potentially lost revenue. Director of Customer Experience of a leading wireless company "… Eureka is pivotal to us. Critical business decisions will be made on its output: defining sales, services and our global strategies." By efficiently monitoring millions of calls, the company improved operational efficiencies by $2 million.SVP of Call Center Operations of a large credit card institution "Eureka provides the methodology we were seeking to ensure contact center adherence to procedures and that was paramount in our decision-making process." By automating quality monitoring and agent scorecards, this provider streamlined processes, improving customer satisfaction. CTO of a healthcare services provider "We are confident we’ll get the critical business intelligence that will help us gain a competitive edge." This travel company was able to increase the sales attempt rate from 11.1% to 33.3% yielding
$3 million in new revenue per year. President & CEO of an online travel resource provider "CallMiner delivered the best method of improving the result of every contact center call."
The company reduced accounts receivable by 2% by identifying high-risk customers saving $100,000/quarter in bad debt write-offs. CIO of a large automobile collections organization "This business intelligence will enable us to operate more efficiently across all aspects of our business while maximizing opportunities to increase revenues." IT and Telecoms Manager at large financial services company