CallMiner’s Cloud solution provides significant advantages in cost, quality, accuracy, and security where both recording and Eureka analytics software and necessary equipment are provided as a flexible service. Advantages include: analytics accuracy, free speaker separation, free dial to cradle visibility, massive scalability, flexibility, and fast time to value.

Cloud delivery has two components:

• Interceptor – is an alternative to traditional on-premise recording.  Interceptor recording provides exceptional quality that enables up to a 60% improvement in accuracy, free speaker separation, the highest security and protection , and ‘call to cradle’ recording where activity from IVR, through call, through transfers or life-line calls, and post call surveys are analyzed.
  
• Eureka Analytics – provides our full analytics solution installed on the Cloud with all the advantages of scale, cost, and flexibility