CallMiner: the leader in enterprise speech analytics. our current partners.

"First, make yourself a reputation for being a genius. Second, surround yourself with partners who are better than you are. Third, leave them to get on with it.”
David Ogilvy

CallMiner partners

Aspect Software, Inc. founded the contact center industry and is now the world's largest company solely focused on Internet Protocol (IP) and traditional voice-based products and services for customer service, collections, and sales and telemarketing business processes. Each day, Aspect Software powers more than 125 million customer-company interactions at thousands of in-house and outsourced contact centers around the globe. Its trusted Signature product line offers automatic call distributors (ACDs), dialers, voice portals and computer telephony integration (CTI). The company's leading Contact Center Performance Optimization product line provides workforce management, quality management, performance management and campaign management applications. And, its pioneering Unified IP Contact Center product line delivers a comprehensive, multichannel solution. Headquartered in Chelmsford, Mass., Aspect Software has operations across the Americas, Europe, Africa, the Middle East and Asia Pacific. For more information, visit www.aspect.com or www.performanceedgesuite.com

Leap Analytix, LLC. is a leading speech and data analytics solutions company. Leap was founded on the principal that customer facing, contact centers are strategic assets when leveraged effectively. By transforming data into actionable intelligence, our clients are able to compete at new levels and profit from smarter business decisions. For more information about Leap Analytix, please contact us at (800) 851-0648 or visit www.leapanalytix.com

ZOOM International is a provider of innovative multimedia recording, quality management and speech analytics solutions for contact centers and unified communications. ZOOM’s solutions are designed to capture communications and provide critical detail in performance management while enhancing customer care, reducing business liability and improving customer retention rates. ZOOM’s specific focus on Cisco and Genesys provides a product for both the enterprise and commercial space. ZOOM is the vendor of choice for customers who demand ease of use, exceptional support, and attractive cost of ownership. For more information on IP call recording and contact center quality management, please contact ZOOM at (615) 732-6147 or visit www.zoomint.com

IS Solutions partners with public and private sector clients to support, enhance and extend their online investments. Solutions include website design and development services as well as products from leading industry vendors for customer experience analytics, website analytics, content management, online risk management, application security, web conferencing and e-learning. All solutions are underpinned by a full range of IT services including implementation, integration, training and support. IS Solutions is based in Sunbury-on-Thames, Middlesex, UK and is listed on the London Stock Exchange (stock code ISL). For more information, please visit www.issolutions.co.uk

Co-nexus, Inc., headquartered in Houston, Texas, is one of the nation's leading providers of call logging and quality monitoring solutions for contact centers. The CXM software suite includes phone recording, multi media recording, agent performance evaluation and coaching tools and customer satisfaction surveys. Hundreds of leading companies across the U.S. utilize CXM for quality assurance and to improve customer service levels. For more information about CXM technology visit www.4cxm.com

CyberTech International is a leading supplier of voice logging and communications recording solutions with global operations and offices throughout Europe, Asia, Middle East and the Americas. It is among the fastest growing data communications providers and a recognized innovator of voice recording and monitoring applications that drive efficiencies in the capture, storage, retrieval and playback of voice, radio and data communications. CyberTech offers a worldwide suite of innovative recording technologies that enable organizations to achieve the highest levels of performance, quality assurance and liability protection while supporting existing business processes. With solutions deployed widely throughout organizations in the public safety, financial services and call center markets, CyberTech uniquely adds value through the use of commercial-off-the-shelf (COTS) products and applications that are scalable, turnkey, and easy to implement over a virtually unlimited number of channels. An unsurpassed commitment to customer satisfaction additionally assures maximized technology investments and quality of customer contacts without proprietary hardware, complex integrations or expensive software upgrades. For more information, visit www.cybertech-int.com. To follow CyberTech on Twitter, visit Twitter.com/CyberTech_Int.

Clarabridge enables Fortune 1000 customers to transform text into valuable information to improve market research, customer care, product development, quality assurance and risk management. Clarabridge's award-winning software links the worlds of text analysis, search and business intelligence (BI) to enable enterprises to more quickly and intuitively leverage all of their data internal and external, structured and unstructured to make better business decisions. Clarabridge's Content Mining Platform is the first text-mining solution to work seamlessly with standard BI applications, tools and techniques, and Clarabridge delivers the industry's only hosted text analysis solution with its Content Mining Service. Clarabridge is headquartered in Reston, Virginia. For more information, visit www.clarabridge.com

SPSS Inc. is a leading global provider of predictive analytics software and solutions. The company's predictive analytics technology improves business processes by giving organizations consistent control over decisions made every day. By incorporating predictive analytics into their daily operations, organizations become Predictive Enterprises - able to direct and automate decisions to meet business goals and achieve measurable competitive advantage. More than 250,000 public sector, academic, and commercial customers rely on SPSS technology to help increase revenue, reduce costs, and detect and prevent fraud. Founded in 1968, SPSS is headquartered in Chicago, Illinois. For more information, please visit www.spss.com

CSC is a global leader in providing technology-enabled solutions and services through three primary lines of business. These include Business Solutions & Services, Global Outsourcing Services and the North American Public Sector. CSC's advanced capabilities include systems design and integration, information technology and business process outsourcing, applications software development, Web and application hosting, mission support and management consulting. Headquartered in Falls Church, Va., CSC has approximately 91,000 employees and reported revenue of $17.3 billion for the 12 months ended Oct. 3, 2008. For more information, visit the company's Web site at www.csc.com.

BusComm, headquartered in St. Louis, is an exclusive value added reseller (VAR) of digital voice and data information management systems. The company serves Missouri and Illinois based firms and organizations in the healthcare, public safety, financial, legal, call center and general business markets. Product solutions are supported on an ongoing 24/7 basis by a staff of technical software support specialists. For additional information, please visit www.buscomminc.com/index.php.

Replay Systems is a nationwide dealer of call logging and quality monitoring solutions for the recording of digital, analog and VoIP telephone, video and radio communications. Solutions are used for contact centers, financial institutions, public safety facilities, healthcare institutions, enterprises, trading floors, government agencies, and first responders. Replay provides pre-sale consultation, sales, installation, training, and call recording support on a wide variety of voice and data recording and playback solutions. Replay Systems has been a certified, full service dealer of voice and data recording solutions since 1996. Replay is based in Fort Lauderdale, Florida, but has satellite offices throughout the United States. Our technicians have a combined total of 400+ years of call recording experience. Replay is currently a VAR for the following recording platforms: Nice, VPI, Cybertech, FutureNet, Revcord, and Vidicode. Replay has a current base of over 1,000 customers. For more information, visit http://www.replaysystems.com

become a partner