Business Value Across the Enterprise

What does it mean for your business to lose a customer? How effective are your sales agents at upselling? How much does a lost sale cost you? How do you know if your marketing campaigns are effectively reaching your customers?

With CallMiner Eureka!, you have the power to focus on improving key areas of your business, by understanding what your customers are saying. CallMiner Eureka! is a next-generation speech analytics technology that automatically analyzes thousands of conversations between customers and Call Center agents, so that you can accurately understand what the calls were about. Use CallMiner Eureka! to:

  • Trend customer satisfaction in the customers' own words
  • Visually analyze upsell and cross-sell rates for lost and won opportunities
  • Detect issues that could impact revenue and expenses
  • Track business trends that would otherwise go unnoticed
Complete Customer Intelligence

CallMiner Eureka! is the only call center analytics solution that automatically and accurately determines what every call was about, organizes the results into meaningful trends and categories, and then reports them to you. So when CallMiner identifies a pattern of behavior that suggests, for example, that a customer will leave you for a competitor, you'll find out and be able to do something about it before it happens.

The Tools to Take Action

It's not enough to know what your customers and agents are saying and doing on calls; you need to be able to use that information to effect change, too. That's why CallMiner provides a complete suite of data analysis applications to establish why problems are occurring, instead of merely speculating on the causes. For example, you can determine if a marketing promotion is resonating with customers and prospects - and if it's resulting in calls to buy. Then you can use CallMiner Eureka! tools to determine whether buy rates are associated with a particular agent, time of day, or other factor - and use that information to fine-tune the promotion.

Learn more about Eureka! Discover, Analyze, Search, and Report tools.

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  1. Practical Tools for Business Improvement
Business Value Across the Enterprise

Being able to pinpoint problems and resolve them effectively leads to strong business value in four key business areas:

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  1. Customer Satisfaction
  2. Agent Quality
  3. Sales Performance
  4. Marketing Effectiveness

See the CallMiner Eureka! demo for more business value details.