- speech analytics business value
- view demos
- cost & efficiencies
- collections
- sales & revenue
- marketing
- customer retention
- agent productivity
- customer satisfaction
- procedural compliance
- excellence awards
- customers speak
- What if you could increase agent productivity by 10%?
How much addtional revenue could your contact center generate?
agent productivity
Measure and improve the performance of agents to ensure fast development and long term
satisfaction and retention. CallMiner Eureka:
satisfaction and retention. CallMiner Eureka:
- Categorizes calls and analyzes call acoustics to track behaviors indicative of positive or negative agent performance
- Identifies calls and agents requiring monitoring and training (reducing manual effort and inaccuracies associated with sampling)
- Measures customer satisfaction and sales performance
Speech analytics helps your contact center and agents:
As a result of increased agent productivity, sales increase and costs decrease.
- track positive or negative performance
- ensure agent procedural compliance
- automatically score agent performance
- optimize quality monitoring efforts
- identify agents that need monitoring/training
- improve sampling for call monitoring
- identify process issues and knowledge gaps
- increase agent retention and life span
As a result of increased agent productivity, sales increase and costs decrease.